Tatyana Gomez
Granada Hills,CA
Summary
Transfer student, new to the Los Angeles county area, in seeking of creating new skills in the art field, animation, production, set design world, to enhance my creative ability and adapt that to the work place environment. Seeking to learn new technology to advance in a work place setting that surrounds art in all forms in media. Adapt my organizational skills to a hands on setting in a quick fast paced environment to exceed in my duties assigned to me. Eager and ready to learn every aspect of what it takes to be apart of a creative and inclusive team. Bring energy and enthusiasm to the company to develop well rounded connections with everyone. To demonstrate my capability to work under pressure under new environments, to develop new abilities that can be used in the position.
Overview
7
7
years of professional experience
Work History
Server
Porto's Bakery And Cafe
10.2022 - Current
- Attended to guest while they ordered, while highly suggesting popular items and personal favorites to increase in product upsell.
- Keeping track in detailed manner of small and large orders to package correctly, to guest satisfaction.
- Attended to guest with disabilities quickly and efficiently, as well as reviewing their order to make sure everything was correct to avoid, packaging errors.
- Organizing pre orders, from date and time in order of pick up, from both paperwork and packaging. Re-reading order to guest in upon their arrival.
- Restocking supplies to front of store, when running low on packaging items, such as boxes, paper and food items.
- Creating a welcoming experience during busy business hours, while attending to guest to make sure they were fulfilled and pleased with their order.
- Answering any customer service questions relying, pick up orders, pre-ordering, and ingredients list due to possible allergies, taking their concerns into account.
Cashier
Walgreens
06.2022 - 08.2022
- Operated cash register by handling money from beginning to end of my shift, while assisting customers with purchases, product questions, money transfers through western union, product returns and general questions about store and pharmacy.
- Performed customer service over the phone, with customers trying to reach the pharmacy in store, store hours, product inventory, and wanting assistance in speaking with a general manager.
- Front of store duties, to keep registers and counters clean and clear, when guest first walk in to feel more assured about a good experience while shopping and checking out.
- In charge of keeping front shelves stocked and organize, to be appealing to customers view.
- Proficient in using hand held device Zebra, when checking in and checking out pick up orders, deliveries and product placement in stores and inventory checks.
Server
Lazy Dog Restaurant & Bar
08.2021 - 06.2022
- Provided excellent customer service in a warm welcoming environment to all guest entering the dining area.
- Listened carefully all orders and creating separate organized orders for each person, and each table.
- Recommended most popular list of food, drink, and dessert items as well as personal favorites to first time guest, exploring the menu and taking their preferences into account.
- Taking food allergies information and accommodating to the guest in references to food allergy listed menus and ingredients.
- Handling guest money, individually and handling credit cards, making sure to balance receipts to be correctly delivered.
- Keeping serving area clean for next arriving guest, each station in charge of up to six tables, and up to thirty guest, depending on size of dining party.
- Assisted other servers in delivering food to their guest, assisting any guest who had any question or concern over wait time, or food delivery time.
- End of shift, each server was assigned a station to clean and restock for opening servers the following morning. Consisted of condiments, napkins straws, take-out bags and containers.
- Resolved guest issues with efficient communication and assuring them things will be taken care of, while communicating with manager to help resolve the issue before it escalates.
Hostess, Barback, Bartender
El Agave
06.2019 - 03.2022
- Answered phone inquiries to schedule, confirm guest reservations and inform guest of wait times during busy business hours.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Offered preferred tables and other special accommodations to VIP customers.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Monitored patrons to keep alcohol consumption at designated levels.
- Collaborated with front of house staff to move tables and adjust seating to accommodate guest, especially during large party events, due to some limited space.
- Making tourist feel welcomed to the dining experience, in offering drink and food recommendation that were popular in house.
- Holding effective communication between servers and bartender, in handling orders together to create a better work flow during a work rush.
Hostess, To Go Specialist, Server
Romano's Macaroni Grill
07.2018 - 03.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to guest general questions.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution, upon arrival.
- Communicated with kitchen staff about cook wait times to assure guest about food delivery times, and take out time estimations.
- Helped to plan and execute parties for more than 50 guests, including coordinating menus and preparing tables together in a designated space.
- Set up and decorated menu marketing boards with current meal and drink specials during promotional months, as well as holiday specials to catch guest eyes.
- Operated POS terminals to input orders, split bills and calculate totals.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies in upselling different dinning options to keep guest interested and satisfied.
- In charge of keeping restaurant clean and clear of any of food or trash that might appear, in order to uphold and warm inviting environment for all guest.
- Morning duties, required to help in kitchen during prep hours, in learning new skills on hand to provide assistant to kitchen staff when short staffed.
Hostess
Olive Garden
11.2017 - 08.2018
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations
- Communicated with servers, managers and bussers over radio to keep floor updates accurate, in case if any guest needed assistance.
- Created friendly guest service experience over the phone with updated waitlisted hours during busy hours.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Notified server after seating parties in section to facilitate prompt service on time, and assure guest were attended to on a timely manner.
- Completed closing duties by emptying trash, cleaning windows, sweeping, cleaning restrooms, polishing silverware, and wiping menus, to ensure a clean environment for opening staff the next shift.
Sales Associate
Walgreens
06.2017 - 11.2017
- In charge of product placement on sales floor, by placing them in their correct designated locations.
- Updating, sale prices by organizing tags, by department, product, sale and clearance items, and newly added items to the store.
- Assisted during busy summer season, in providing tourist with exceptional customer service with any question, even ones that weren't in regards to products in store.
- In charge of cleaning restrooms, and halls in order to avoid any hazards for customers.
- Would assist in delivery days, with stocking newly delivered product in stockroom correctly in designated locations.
- Provided personal one on one assistant when searching for a specific product for a customer.
Education
Bachelor of Arts - Animation
California State University Northridge
Northridge, CA05.2024
Associate of Arts - Studio Art Studies
Southwestern College
Chula Vista, CA05.2022
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA06.2017
Skills
- Phone Etiquette (6 years)
- Guest Relations Experience (5years)
- Serving Experience (4years)
- English (10 years)
- Merchandising (2 years)
- Restaurant Experience (5 years)
- Catering (1 year)
- Bartending (Less than 1 year)
- Event Planning
- POS
- Food Service
- Host/Hostess
- Food Safety
- Cleaning Experience
- Retail Sales
- Spanish - Fluent
- To-Go Order Preparation
- Menu Memorization
- Stocking and Replenishing
- Food Handler Certification
Languages
Spanish
Limited Working
American Sign Language
Limited Working
Timeline
Server
Porto's Bakery And Cafe
10.2022 - Current
Cashier
Walgreens
06.2022 - 08.2022
Server
Lazy Dog Restaurant & Bar
08.2021 - 06.2022
Hostess, Barback, Bartender
El Agave
06.2019 - 03.2022
Hostess, To Go Specialist, Server
Romano's Macaroni Grill
07.2018 - 03.2020
Hostess
Olive Garden
11.2017 - 08.2018
Sales Associate
Walgreens
06.2017 - 11.2017
Bachelor of Arts - Animation
California State University Northridge
Associate of Arts - Studio Art Studies
Southwestern College
High School Diploma -
Chula Vista Senior High School