Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Tatyana Gonzales

Customer Service
Raeford,NC

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented Ausrion with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 and 2 support knowledge.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Customer Service Representative

SYKES
Fayetteville, NC
09.2021 - Current
  • Provided primary customer support to internal and external customer
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

Best Buy
Jacksonville Beach, FL
07.2019 - 12.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Technical Support Representative

Asurion
Jacksonville, FL
03.2019 - 12.2019
  • Submitted service tickets for equipment maintenance requests.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Configured hardware and granted system permissions to new employees.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Sales Associate

GNC - General Nutrition Centers
Jacksonville Beach, FL
06.2018 - 02.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Education

High School Diploma -

South View High School
Hope Mills, NC
08.2015 - 06.2018

Skills

    Help Desk Operations

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Certification

[ IT support], [Google]

Software

Office 365

Linux

Google Cloud Application

Microsoft Intone Azure

Timeline

[Data Analyst], [Google]

04-2022

[ IT support], [Google]

02-2022

Customer Service Representative

SYKES
09.2021 - Current

[Ads], [Google]

07-2021

Customer Service Representative

Best Buy
07.2019 - 12.2020

Technical Support Representative

Asurion
03.2019 - 12.2019

Sales Associate

GNC - General Nutrition Centers
06.2018 - 02.2019

High School Diploma -

South View High School
08.2015 - 06.2018

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Tatyana GonzalesCustomer Service