Summary
Overview
Work History
Education
Skills
Timeline
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Tatyana Gonzalez

New York,NY

Summary

Skilled Customer Service Representative with expertise in problem-solving, conflict resolution and communication. Seeking a challenging position in a reputable organization to help expand my learning's, knowledge and skills.

Overview

10
10
years of professional experience

Work History

Home Health Care Provider

FreedomCare
12.2020 - Current
  • Assisted patients with daily living activities such as cooking, bathing, grocery shopping and more.
  • Providing patients with companionship, entertainment and social engagement.
  • Administered medication as directed by physician.
  • Transporting patients to and/or from appointments and social events.

Sales Associate

260 Sample Sale
12.2022 - 04.2024


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies.
  • Increased annual sales by 25% through new marketing strategies, boosting the companies overall profit.
  • Engaged with customers to build rapport and loyalty.

Youth Educator

East Side House Settlement
02.2019 - 03.2021
  • Promoted a positive classroom environment by fostering respect, empathy, and cooperation among students.
  • Supported students with diverse learning needs through differentiated instruction and individualized support plans.
  • Collaborated with colleagues to revise lesson plans, ensuring consistency across grade levels and alignment with state standards.
  • Established positive relationships with students, parents, fellow teachers and school administrators.

Cashier

McDonald's
03.2016 - 06.2017


  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.


Clerical Assistant

Police Service Area 6
07.2015 - 08.2015


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Composed sensitive, confidential reports and documentation.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.


Clerical Assistant

Sport Durst
07.2014 - 08.2014


  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.

Education

High School Diploma -

Repertory Company High School For Theatre Arts
New York, NY
06.2017

Skills

  • Leadership
  • Problem Solving
  • Teamwork
  • Interpersonal Communication
  • Time Management
  • Fast Learner
  • Time Management
  • Fast Learner

Timeline

Sales Associate

260 Sample Sale
12.2022 - 04.2024

Home Health Care Provider

FreedomCare
12.2020 - Current

Youth Educator

East Side House Settlement
02.2019 - 03.2021

Cashier

McDonald's
03.2016 - 06.2017

Clerical Assistant

Police Service Area 6
07.2015 - 08.2015

Clerical Assistant

Sport Durst
07.2014 - 08.2014

High School Diploma -

Repertory Company High School For Theatre Arts

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Tatyana Gonzalez