Tatyana Gonzalez
Allentown,PA
Summary
Dynamic operations professional with a proven track record at Pinnacle Logistics, excelling in warehouse operations and team leadership. Recognized for enhancing performance through effective problem-solving and attention to detail, resulting in timely deliveries and improved employee accountability. Adaptable and reliable, committed to operational excellence in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Shipping Operations Clerk
Primo Produce
04.2025 - Current
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Customer Service Representative Remote
GetInsured
08.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
Ramp Manager
Airport Transport Services
11.2022 - 07.2023
- Developed a strong team of ramp agents through comprehensive training programs and performance evaluations.
- Optimized equipment utilization by scheduling maintenance checks, ensuring availability during peak times, and minimizing downtime.
- Collaborated with airline representatives to address customer concerns promptly, ensuring satisfaction and repeat business from clients.
- Implemented effective risk mitigation strategies to minimize disruptions in services due to unforeseen events or circumstances beyond control.
Operations Manager
Pinnacle Logistics
04.2020 - 10.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Lead/Load Planner
Lehigh Northampton Airport Authority
11.2017 - 04.2020
- Trained new team members on load planning software and procedures, fostering a collaborative work environment.
- Examined cargo and freight shipments to check goods' condition.
- Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
Education
High School Diploma -
Louis E Dieruff
06-2016
Skills
- Warehouse operations
- Microsoft office
- Operational excellence
- Scheduling appointments
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Reliable and punctual
- Adaptability and flexibility
Languages
Spanish
Professional Working
Timeline
Shipping Operations Clerk
Primo Produce
04.2025 - Current
Customer Service Representative Remote
GetInsured
08.2024 - 02.2025
Ramp Manager
Airport Transport Services
11.2022 - 07.2023
Operations Manager
Pinnacle Logistics
04.2020 - 10.2022
Lead/Load Planner
Lehigh Northampton Airport Authority
11.2017 - 04.2020
High School Diploma -
Louis E Dieruff
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