Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Tatyana Hayes

Lake Worth,Florida

Summary

I am a Goal-driven individual with an extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. I am professional and willing to dedicate my experience to cultivating positive clients, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

Lowes Home Improvement
09.2021 - Current
  • Responded effectively to sensitive inquiries or complaints
  • Prepared and prioritized calendars and correspondence
  • Research and Analytical Skills Data Entry Documentation Recordkeeping and Bookkeeping Judgment and Decision Making Strong Organizational Skills Managed new files and retrieval requests quickly, which improved the filing process
  • Managed the money that came in and out of registers daily Ordered money for the store daily Supported the cash office by verifying complete financial records accuracy for purchase orders, expense reports, and cost center investments
  • Responded to customer issues to provide immediate resolution and improve retention.

CUSTOMER SERVICE ASSOCIATE

Walmart
03.2020 - 05.2021
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • Addressed inquiries, resolved customer issues, and managed customer relations
  • Educated customers on exceptional pricing opportunities and company offerings
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

High School Diploma -

Florida Gulf Coast University
Fort Myers, FL
12.2024

Skills

  • Office Equipment Operation
  • Account Balancing Reconciliation
  • Cash Deposit Preparation
  • Memo Preparation
  • Task Prioritization

Accomplishments

  • Apart from the criminal justice academy for four years in high school.
  • Lantana Police explorers
  • I Interned at the West Palm Beach Police department in high school.

Additional Information

I am working to obtain a bachelor's degree in forensic studies and criminal justice at Florida Gulf Coast University. I am a junior this year at FGCU. I have joined an organization that spreads awareness of period poverty. The organization takes donations of period products and loose change to donate to women in homeless shelters and get products, as well, as educate men and women about healthier products to use when a woman is menstruating.

  • Department of Juvenile Justice Internship (2023-2024)
  • Along with interning, I was able to give back to the community for kids on probation and their families. I donate feminine products, toiletries, clothing, and canned goods to the DJJ pantry and closet that are for youth that are on probation who need additional assistance. I spent hours organizing clothes and canned goods and assisting families that come and pick up things that they need.

Timeline

ADMINISTRATIVE ASSISTANT

Lowes Home Improvement
09.2021 - Current

CUSTOMER SERVICE ASSOCIATE

Walmart
03.2020 - 05.2021

High School Diploma -

Florida Gulf Coast University
Tatyana Hayes