Tatyana Houdershieldt
Summary
Dynamic and detail-oriented professional with a strong background in customer service, recognized for a positive attitude and reliability. Proficient in office operations and document handling, with excellent time management skills and the ability to accomplish tasks efficiently. Experienced in Microsoft Office and capable of working effectively both in team settings and independently. A trustworthy and dependable candidate committed to delivering excellence.
Overview
16
16
years of professional experience
Work History
Office Assistant
Safety First Driving School
12.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Commercial and Residential Cleaner
Self Employed
09.2022 - Current
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
Warehouse Associate
Brookports Logistics
10.2020 - 06.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Restaurant Worker
Twigs Cafe
09.2009 - 04.2017
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Upheld strict regulations for safe alcohol service and food safety.
Education
High School Diploma -
Tunkhannock Area High School
Tunkhannock, PA06-2014
Skills
- Customer service
- Microsoft office
- Time management
- Data entry
- Appointment scheduling
- Document management
- Payment processing
- Phone etiquette
- Confidentiality handling
Timeline
Office Assistant
Safety First Driving School
12.2024 - Current
Commercial and Residential Cleaner
Self Employed
09.2022 - Current
Warehouse Associate
Brookports Logistics
10.2020 - 06.2022
Restaurant Worker
Twigs Cafe
09.2009 - 04.2017
High School Diploma -
Tunkhannock Area High School
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