Hi, I’m
Tatyana Hughes
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
years of professional experience
Work History
Arcane Innovations
HR Assistant
09.2021 - 11.2022
Job overview
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Administered compensation, benefits and performance management systems at direction of supervisor.
Vivint Home Security
Seasonal Technical Support Specialist
04.2021 - 11.2021
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Submitted service tickets for equipment maintenance requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Managed over 50 customer calls per day.
SelectQuote
Quality Assurance Specialist
04.2020 - 04.2021
Job overview
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Fixed identified issues to increase productivity and boost workflows.
Mosaic Life Care, MO
Patient Care Advocate
03.2019 - 11.2020
Job overview
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Performed as subject matter expert for case management processes.
Education
United Christian AcademyHouston, TX
High School Diploma
05.2018
Skills
- Benefits Explanations
- Recruitment Documentation
- Personnel Reports Preparation
- Company Policies and Procedures Training
- Employee Interviews
- Customer Service
- Maintaining Quality Assurance Standards
- Adaptability and Flexibility
- Patient Issue Resolution
- Benefits Verifications
- Customer Experience
- Customer Satisfaction
Languages
English
Spanish
Timeline
HR Assistant
Arcane Innovations
09.2021 - 11.2022
Seasonal Technical Support Specialist
Vivint Home Security
04.2021 - 11.2021
Quality Assurance Specialist
SelectQuote
04.2020 - 04.2021
Patient Care Advocate
Mosaic Life Care
03.2019 - 11.2020
United Christian Academy
High School Diploma
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