Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatyana Johnson

Alexandria,LA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer care and business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Kay Radio & Electronic Serv. Inc. (Temp. Service)
09.2022 - 09.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Managed supplier deliveries around client needs to increase client retention.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Inventory Clerk

Girl Scouts Of Louisiana (Temp. Service)
02.2022 - 03.2022
  • Completed physical inventory counts each month.
  • Maintained inventory count, tracked usage, and documented variances.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Receptionist

City Of Alexandria Council (Temp. Service)
12.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Receptionist

Snell's & Limbs And Braces (Temp. Service)
11.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected patient charges, processed transactions and updated relevant records.

Receptionist

Louisiana Lift (Temp. Service)
09.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Event Staff Member

Fun On The Geaux (Temp. Service)
02.2020 - 03.2020
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Helped organize and manage successful events with attendance of various amounts of people.
  • Oversaw event operations to keep running smoothly.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Implemented event protocols to maintain safety and security of all attendees.
  • Monitored and evaluated event operations to confirm continual compliance with regulations.
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Cleaned and sanitized seating areas between showings for adherence to sanitary standards.

Receptionist

Alexandria Main Mall (Temp. Service)
08.2018 - 10.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Personal Shopper

Sam's Club
02.2021 - 07.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Presented professional image consistent with company's brand values.

COVID-19 Screener

Kingdom Security Services
06.2020 - 12.2020
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
  • Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
  • Protected individual confidentiality as prescribed by local, state, and federal mandates.
  • Disinfected tools, equipment and surfaces between patients.
  • Supported office operations by expertly handling administrative needs.
  • Completed necessary reports and documentation on time and to specifications.
  • Took and recorded patients' vital signs, documenting in medical charts.

Cashier

Kroger
03.2020 - 05.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.

Sales Associate

JCPenney
11.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.

Education

No Degree - Business Management & Admin. General Office

Central Louisiana Technical Community College - Alexandria
Alexandria, LA
12.2025

High School Diploma -

Alexandria Senior High School
Alexandria, LA
12.2019

Skills

  • Customer Relations
  • Till Counting
  • Corporate Standards
  • Field Operations Support
  • Cash Register Operations
  • Inbound Customer Service
  • Clerical Support
  • Problem Resolution
  • Customer Implementation Support
  • Microsoft Office
  • Typing (40 wpm)
  • Data Communications
  • Financial Transactions
  • Administrative and Office Support

Timeline

Customer Care Representative

Kay Radio & Electronic Serv. Inc. (Temp. Service)
09.2022 - 09.2022

Inventory Clerk

Girl Scouts Of Louisiana (Temp. Service)
02.2022 - 03.2022

Receptionist

City Of Alexandria Council (Temp. Service)
12.2021 - 12.2021

Receptionist

Snell's & Limbs And Braces (Temp. Service)
11.2021 - 11.2021

Receptionist

Louisiana Lift (Temp. Service)
09.2021 - 11.2021

Personal Shopper

Sam's Club
02.2021 - 07.2021

COVID-19 Screener

Kingdom Security Services
06.2020 - 12.2020

Cashier

Kroger
03.2020 - 05.2020

Event Staff Member

Fun On The Geaux (Temp. Service)
02.2020 - 03.2020

Receptionist

Alexandria Main Mall (Temp. Service)
08.2018 - 10.2018

Sales Associate

JCPenney
11.2017 - 01.2018

No Degree - Business Management & Admin. General Office

Central Louisiana Technical Community College - Alexandria

High School Diploma -

Alexandria Senior High School

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Tatyana Johnson