Tatyana Johnson
Los Angeles,CA
Summary
Friendly and seasoned Service Associate with substantial experience in customer service roles. Well-versed in resolving customer issues, promoting products and services, and maintaining high levels of customer satisfaction. Strengths include exceptional communication skills, adaptability to fast-paced environments, and ability to manage multiple tasks simultaneously. Proven track record of improving customer engagement and fostering positive relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Associate
EOS Fitness
Los Angeles, CA
02.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Greeted customers and assessed their needs.
- Maintained cleanliness of work areas throughout the day.
Service Associate
EOS Fitness
Phoenix, Arizona
06.2024 - 02.2025
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Personalized client interactions to drive loyalty and enhance solution implementation.
- Updated databases with new and modified customer data.
Education
GED -
Midland College
Midland, Texas, TX04-2015
Skills
- Client interaction
- Issue resolution
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Complaint handling
- Customer service excellence
- Goal-oriented mindset
- Excellent communication
- Team player mentality
Certification
- CPR Certification
- Life Coach Certification
Timeline
Service Associate
EOS Fitness
02.2025 - Current
Service Associate
EOS Fitness
06.2024 - 02.2025
GED -
Midland College