Tatyana Jones
Madison,AL
Summary
Motivated and experienced in many roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Overview
2
2
years of professional experience
Work History
Assembly
Polaris Industries
Madison, AL
03.2023 - Current
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Customer Service Advocate
Cigna
Work From Home
10.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Optometric Technician
Pathway Eye Care
Madison, Alabama
07.2022 - 10.2022
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Worked with program RevolutionEHR
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Education
High School Diploma -
Deshler High School
Tuscumbia, AL05.2015
Skills
- Human Resources
- Business Administration
- Microsoft Office expertise
- Technologically savvy
- Medical History Collection
- Self-Driven and Motivated
- Maintains confidentiality
- Patient Scheduling
- Data Entry
- Inbound phone call handling
- Excellent multi-tasking ability
- HIPAA Compliant
Timeline
Assembly
Polaris Industries
03.2023 - Current
Customer Service Advocate
Cigna
10.2022 - 03.2023
Optometric Technician
Pathway Eye Care
07.2022 - 10.2022
High School Diploma -
Deshler High School