Tatyana Kutsenko
Sacramento,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
11.2014 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Developed customer service policies and procedures to meet and exceed industry service standards
- Investigated and resolved accounting, service and delivery concerns
Receptionist
GreatAmerica Financial Services
03.2008 - 10.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Calendar management and coordinated appointment schedules
Education
High School Diploma -
American Christian Academy
Anderson, CASkills
- Data Entry
- Complaint resolution
- Quality Assurance
- Customer Service
- Account updating
- Customer Relationship Management
- System Documentation
- Customer Support
Certification
Administrative Assistant Certificate, Charles A. Jones Skills and Business Education Center
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Customer Service Representative
Walmart
11.2014 - Current
Receptionist
GreatAmerica Financial Services
03.2008 - 10.2014
High School Diploma -
American Christian Academy
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