Tatyana Leyden
Chicago,IL
Summary
Dynamic and compassionate professional with a diverse background spanning from Fairplay Foods to Fyzical Therapy and Balance Center. Excelled in roles requiring exceptional communication skills and a quick learning ability. Fluent in English & Spanish, adept at improving customer satisfaction and streamlining operations. Proven track record in enhancing team efficiency and client relations, making significant contributions to workplace improvement.
Overview
2024
2024
years of professional experience
Work History
Cashier
Fairplay Foods
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers.
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues.
- Assisted in inventory management by monitoring stock levels at the checkout counter.
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations.
- Trained new employees on operating cash registers effectively.
- Suggested alternative products when requested items were out of stock.
- Performed opening/closing duties including counting money in the register before/after shifts.
Caregiver
Autumn Green Assisted Living
06.2023 - 12.2023
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being.
- Assisted with daily activities such as bathing, dressing, grooming, and medication management.
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals.
- Maintained a clean and organized living environment for clients by performing light housekeeping duties.
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation.
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care.
- Documented daily observations ; including changes in behavior and health concerns.
Direct Support Personnel (DSP)
CCAR Industries
04.2021 - 05.2023
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals.
- Managed medical appointments and transportation arrangements for clients as needed.
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care.
- Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor.
- Documented daily observations including changes in behavior or health conditions.
- Notified appropriate authorities in cases of suspected abuse or neglect according to established protocols.
- Maintained confidentiality regarding sensitive personal information about clients at all times.
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss.
- Served as an advocate for clients’ rights and ensured they received respectful treatment from others.
- Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices.
- Managed medical equipment such as oxygen tanks, walkers, & wheelchairs to ensure they were in good working condition.
Special Education Teacher Assistant
Charleston
09.2020 - 05.2021
- Supported students with disabilities during classroom activities, ensuring their active participation and engagement.
- Assisted in the development and implementation of instructional materials and strategies tailored to meet the unique needs of each student.
- Collaborated with the teacher to create a positive and inclusive learning environment that fostered academic growth and social - emotional development.
- Worked one on one or in small groups with students, providing additional assistance and guidance based on their specific learning goals.
- Monitored student progress by collecting data, tracking performance, and documenting observations for use in IEP meetings.
- Maintained open lines of communication with parents/guardians regarding student progress, challenges faced, and strategies implemented at school.
- Adapted curriculum materials according to individualized education plans (IEPs), ensuring accessibility for all learners.
- Supported students with personal care needs, including toileting, feeding, and dressing.
- Maintained confidentiality regarding student information as required by law (e.g., Family Educational Rights and Privacy Act)
- Assisted in the preparation of materials for lessons or activities based on individual student needs.
Cashier / Stocker
Big Lots
09.2018 - 05.2020
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed | Collaborated with the store management team to resolve pricing discrepancies or product returns.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers.
- Resolved customer complaints regarding pricing errors or product availability with professionalism | Performed opening/closing duties including counting money in the register before/after shifts.
- Maintained confidentiality of sensitive financial information during transactions.
Cashier
Home Depot
09.2018 - 05.2019
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers.
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers colleagues.
- Performed opening/closing duties including counting money in the register before/after shifts.
- Maintained confidentiality of sensitive financial information during transactions.
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods.
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction.
Inclusion Aide / Camp Counselor
West Lawn Park District
05.2018 - 08.2018
- Planned and led engaging recreational activities, including sports, arts & crafts, and team-building exercises.
- Provided guidance and support to campers in developing social skills, conflict resolution, and teamwork.
- Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork.
- Assisted in resolving conflicts among campers by implementing appropriate disciplinary measures when necessary.
- Administered first aid when needed; promptly responded to medical emergencies following established protocols.
- Communicated with parents or guardians regarding camper progress,behavior, and any concerns or incidents that occurred during their stay at the camp.
- Ensured cleanliness of facilities by organizing supplies, conducting regular inspections, and addressing maintenance issues as they arose.
Delivery Driver
Lou Malnatis Pizza
05.2018 - 08.2018
- Delivered packages and goods to customers in a timely and efficient manner.
- Ensured the safe handling and transportation of fragile or perishable items.
- Adhered to traffic laws and regulations while operating company vehicles.
- Provided excellent customer service by addressing inquiries and concerns promptly / professionally.
- Collaborated with dispatchers to coordinate daily delivery schedules.
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc.
- Utilized GPS navigation systems or maps to determine optimal routes.
- Efficiently handled cash transactions when required for COD (Cash on Delivery) orders.
Receptionist
Fyzical Therapy and Balance Center
09.2016 - 08.2017
- Greeted and welcomed visitors, providing a positive first impression of the company.
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management.
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges.
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources.
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies.
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence.
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary.
Education
Associate of Science - Nursing
Richard J Daley College
Chicago, ILAssociate of Arts - Special Education
Eastern Illinois University
Charleston, ILHigh School Diploma -
Queen of Peace High School
Burbank, IL01-2017
Skills
Quick learner
Strong client relations
Good with people
Exceptional communication skills
On time
Dependable worker
Trusted key holder
Customer service
Quality assurance
Data collection
Front desk
Fluent in English & Spanish
Timeline
Caregiver
Autumn Green Assisted Living
06.2023 - 12.2023
Direct Support Personnel (DSP)
CCAR Industries
04.2021 - 05.2023
Special Education Teacher Assistant
Charleston
09.2020 - 05.2021
Cashier / Stocker
Big Lots
09.2018 - 05.2020
Cashier
Home Depot
09.2018 - 05.2019
Inclusion Aide / Camp Counselor
West Lawn Park District
05.2018 - 08.2018
Delivery Driver
Lou Malnatis Pizza
05.2018 - 08.2018
Receptionist
Fyzical Therapy and Balance Center
09.2016 - 08.2017
Cashier
Fairplay Foods
Associate of Science - Nursing
Richard J Daley College
Associate of Arts - Special Education
Eastern Illinois University
High School Diploma -
Queen of Peace High School
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