Tatyana Moran
Sweet Springs
Summary
Dynamic Customer Service Representative with a proactive mindset focused on issue resolution and client satisfaction. Known for assertive communication and the ability to forge strong relationships, consistently delivering exceptional service in every interaction. A blend of optimism and ambition drives a commitment to excellence, navigating challenging situations with positivity and effective problem-solving skills. Experienced as a Patient Care Coordinator, ensuring seamless communication between medical staff and patients while enhancing patient satisfaction through efficient scheduling and compassionate engagement.
Overview
13
13
years of professional experience
Work History
Patient Coordinator
EyeCare Specialties
08.2025 - Current
- Coordinated patient appointments and streamlined scheduling processes to enhance clinic efficiency.
- Managed patient inquiries and provided information on healthcare services and procedures.
- Developed and maintained accurate patient records using electronic health record (EHR) systems.
- Collaborated with medical staff to ensure seamless communication regarding patient care plans.
- Monitored insurance verification processes to ensure proper billing and reimbursement practices.
Lead Teacher
Knob Noster Academy Kids
10.2024 - 08.2025
- Encouraged creativity and independent thought among my classes through various activities.
- Helped children learn about language and literacy, science, and life skills.
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
- Served as mentor and role model for learners by demonstrating appropriate behavior.
- Engaged with learners to promote student dialogue and positive interaction.
- Facilitated developmentally appropriate daily activities for students.
Daycare Owner/Operator
Self Employed
10.2021 - 10.2024
- Planned daily activities for children aged 6 months to 5 years old that were creative, educational, and fun.
- Prepared meals and served food and refreshments to children.
- Communicated with parents and guardians about daily activities, behaviors and related issues.
- Sparked imagination by helping children discover new things each day through reading, arts and crafts and singing.
- Supervised children and youth during daily schedule of indoor and outdoor activities.
- Created a safe learning environment by implementing appropriate health and safety standards as well as emergency procedures.
Bar Manager
The Pallet Bar and Grill
05.2019 - 05.2020
- Managed daily operations, including scheduling, ordering, and inventory control.
- Recruited, hired and trained new members of bar staff.
- Delivered exceptional customer service by tending to guest needs.
- Monitored daily operations, including cash handling procedures and staff performance reviews.
- Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas.
- Conducted regular meetings with staff members to discuss goals, feedback and areas of improvement.
- Demonstrated ability to manage and motivate staff, while ensuring customer satisfaction.
Lead Barista
Main Brew
10.2018 - 07.2019
- Monitored inventory levels of coffee beans, syrups, cups, lids, to ensure adequate supplies were available at all times.
- Participated in regular meetings with managers discussing upcoming promotions or events.
- Maintained a positive atmosphere in the cafe by creating an inviting environment for customers.
- Took initiative in resolving customer issues quickly and professionally.
- Provided quality assurance checks on all drinks served to customers.
- Kept accurate records of sales transactions and cash register operations.
Bartender
Cafe Pizzolio
05.2017 - 05.2018
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
In-Home Nanny
Self Employed
05.2016 - 05.2018
- Transported children safely to school or other activities as requested by parents.
- Adhered to parents' instructions regarding discipline and daily routines.
- Provided attentive care to infants and toddlers, including diaper changing, feeding, bathing and dressing.
- Prepared nutritious meals according to dietary guidelines set by parents.
- Provided a safe and nurturing environment for children in care.
- Supervised children constantly, never leaving them unattended.
- Implemented appropriate discipline techniques for children.
Lead Preschool Teacher
Early Childhood Opportunity Center
08.2012 - 05.2016
- Demonstrated the ability to effectively manage a classroom of up to 20 preschoolers while maintaining a safe and nurturing learning environment.
- Incorporated music, art, drama and movement into daily lessons in order to engage young learners.
- Developed lesson plans that were tailored to meet the individual needs of each child in order to maximize their educational potential.
- Ensured compliance with all state regulations for early childhood programs.
- Provided guidance and support for parents on how to best nurture their children's learning at home.
Education
Associate in Arts (A.A.) - Early Childhood Education (AECE)
Metropolitan Community College
Independence, MOSkills
- Child development
- Classroom management
- Childcare needs
- Student engagement
- Student mentoring
- Lesson development
- Electronic records management
- Resource management
- Organizational skills
- Attention to detail
Timeline
Patient Coordinator
EyeCare Specialties
08.2025 - Current
Lead Teacher
Knob Noster Academy Kids
10.2024 - 08.2025
Daycare Owner/Operator
Self Employed
10.2021 - 10.2024
Bar Manager
The Pallet Bar and Grill
05.2019 - 05.2020
Lead Barista
Main Brew
10.2018 - 07.2019
Bartender
Cafe Pizzolio
05.2017 - 05.2018
In-Home Nanny
Self Employed
05.2016 - 05.2018
Lead Preschool Teacher
Early Childhood Opportunity Center
08.2012 - 05.2016
Associate in Arts (A.A.) - Early Childhood Education (AECE)
Metropolitan Community College
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