Summary
Overview
Work History
Education
Skills
Timeline
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Tatyana Parham

Richmond,VA

Summary

Trained massage therapy professional cares for clients with soothing massages to release tension, improve joint mobility and help treat specific medical conditions. Pursues regular training to maintain expertise and learn new techniques. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Associate position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Stretch Therapist

Massage Envy
12.2021 - Current
  • Maintained patient records, tracking rehabilitation goals and progress
  • Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
  • Communicated with clients to learn about physical condition and symptoms.
  • Selected and employed variety of Stretch techniques to meet client's needs.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Performed therapeutic pregnancy, sports, deep tissue and Swedish massage on clients.
  • Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
  • Assisted patients with physical movements to help restore function and lessen pain and disability.

Senior Guest Service Associate

Marriot Hotel
09.2021 - Current
  • Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Assisted guests with special requests, ensuring a personalized and memorable stay experience.
  • Collaborated with housekeeping and maintenance teams to resolve guest issues in a timely manner.
  • Facilitated smooth group bookings by coordinating room assignments, managing billing, and addressing specific needs.
  • Maintained accurate records of guest reservations, payments, and preferences with attention to detail.
  • Contributed to revenue growth by upselling room upgrades, amenities packages, and other services as appropriate.
  • Ensured seamless guest experiences by working closely with other departments such as catering or event planning teams for special events or conferences.

Guest Service Associate

Springhill Suites By Marriott
09.2021 - 12.2022
  • Greeted walk-in and phone guests, determining interests and needs.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Assisted guests with booking reservations, resulting in higher occupancy rates.
  • Supported conference room setup and event coordination activities as needed.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Cashier

TJ Max
01.2018 - 04.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

Education

Some College (No Degree) -

Viginia College Of Richmond
Midlothian, VA

Natural Hair Care Specialist - Hair Care

L B Beauty Academy
Richmond, VA
04.2016

Associate of Applied Science - Massage Therapy

Virginia College- Richmond
Midlothian, VA
07.2013

Skills

  • One-On-One Support
  • HIPAA Compliance
  • Decision Making
  • Care Plan Evaluation
  • Records Management
  • Therapeutic Assessment
  • Documentation and Reporting
  • Verbal and Written Communication
  • Treatment Planning
  • Compliance Requirements
  • Body Mechanics
  • Physical Power
  • Relationship Building
  • Pressure Points
  • Appointment Scheduling
  • Muscle Injury Treatment
  • Deep Tissue Massage
  • Stretching Exercises

Timeline

Stretch Therapist

Massage Envy
12.2021 - Current

Senior Guest Service Associate

Marriot Hotel
09.2021 - Current

Guest Service Associate

Springhill Suites By Marriott
09.2021 - 12.2022

Cashier

TJ Max
01.2018 - 04.2020

Some College (No Degree) -

Viginia College Of Richmond

Natural Hair Care Specialist - Hair Care

L B Beauty Academy

Associate of Applied Science - Massage Therapy

Virginia College- Richmond

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Tatyana Parham