Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Essence Smith

Calumet City,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon Warehouse
Matteson
09.2023 - Current
  • Pick items to complete customer orders
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Maintained accurate inventory records through manual and computerized systems.
  • Labeled containers correctly for product identification purposes.
  • Packed goods for shipment in accordance with customer instructions.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Received deliveries, scanned packages and updated orders in internal database.

Crew Manager

White Castle
Munster
05.2021 - Current
  • Supervised and trained crew members on safety protocols, customer service standards, and job duties.
  • Assisted management team in developing new menu items, promotional campaigns, and other initiatives.
  • Ordered supplies and monitored inventory levels to maintain an efficient operation.
  • Maintained positive relationships with vendors by negotiating contracts for products or services.
  • Facilitated communication between staff members from different departments in order to coordinate efforts.
  • Worked closely with upper management to develop strategies for improving operational efficiency.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Explained goals and expectations required of trainees.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Crew Member

Little Caesars Pizza
South Holland
12.2020 - 05.2021
  • Welcomed all customers, Took customer orders, Ran the cash register, Responsible for answering the phone, Prepared food items
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Informed customers about daily specials in an engaging manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Checked expiration dates on all products before serving them to customers.
  • Served food quickly for positive guest experiences.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Assisted management with inventory control and stock ordering.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.

Cashier

Strack n Van Til
Hammond
05.2020 - 07.2020
  • Opened and closed store, Greeted customers, Answered customers' questions, Assisted customers in finding items, Worked the cash register
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Scanned items and checked pricing on cash register for accuracy.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Education

High school diploma or GED -

Thornton Fractal No High School
01.2021

Skills

  • Sales
  • Customer Service
  • Cleaning
  • Excel
  • Public Speaking
  • Typing
  • Word
  • Cash Register
  • Microsoft Office
  • Cooking
  • Cash Handling
  • Retail
  • Inventory
  • Micros POS
  • Food preparation
  • Upselling
  • Restaurant experience
  • Cashiering
  • Kitchen management
  • Food safety
  • Serving
  • Inventory control
  • Order Picking
  • Product verification
  • Inventory counting
  • Staff Management
  • Staff Training and Development
  • Team Leadership
  • Employee Development
  • Schedule Management
  • Payment handling
  • Payment Processing
  • Drawer balancing
  • Cash Register Operation
  • POS system operations
  • Money Handling
  • Cash Drawer Balancing
  • Customer service excellence
  • Cash Management
  • Scanner operations
  • Customer Relations
  • Product Knowledge
  • Merchandise Restocking
  • Order Preparation
  • Warehouse Operations
  • Call Management
  • Adaptive team player
  • Active Listening

Certification

Driver's License, 07/01/20, 07/01/24

Personal Information

Title: Retail Associate

References

References available upon request.

Timeline

Warehouse Associate

Amazon Warehouse
09.2023 - Current

Crew Manager

White Castle
05.2021 - Current

Crew Member

Little Caesars Pizza
12.2020 - 05.2021

Cashier

Strack n Van Til
05.2020 - 07.2020

High school diploma or GED -

Thornton Fractal No High School

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Essence Smith