Tatyana Poole
Queens,NY
Summary
Compassionate and detail-oriented Licensed Practical Nurse (LPN) with over 4 years of hands on experience as a Medical assistant in fast paced clinical environments. Recently graduated from an accredited LPN program with strong clinical skills in patient care, medication administration, and health assessments. Proven ability to build rapport with patients, support multidisciplinary teams and maintain accurate medical documentation. Dedicated to delivering high quality, patient centered care and eager to contribute to a healthcare team in any medical facility.
Overview
4
4
years of professional experience
Work History
Admissions Advisor
Medical training Institute of New York
05.2025 - Current
- Maintained accurate records of all admissions activities in student database system.
- Organized campus tours for prospective students and their families, answered questions about the school's curriculum, policies and procedures.
- Monitored applicant status changes throughout the application process from initial inquiry through acceptance or denial of admission.
- Conducted interviews with potential students, evaluated student qualifications and recommended admission decisions.
- Collaborated with faculty members on recruiting strategies to ensure successful recruitment efforts.
- Received incoming calls from potential students and provided detailed information about institution.
- Utilized basic computer skills such as Microsoft Office Suite for day-to-day operations.
Hybrid Case/Customer Care Specialist
Upward Health
01.2024 - 05.2024
- Developed comprehensive case plans to ensure quality patient care.
- Provided support and resources to patients in need of medical assistance.
- Collaborated with healthcare professionals to coordinate services for clients.
- Monitored progress of cases and provided feedback on outcomes.
- Assessed ongoing needs of clients and adjusted treatment plans accordingly.
- Educated clients on available community resources and entitlements.
- Maintained accurate records related to patient care, progress notes, referrals and other documentation.
- Facilitated communication between patients, families, providers and insurance companies.
- Analyzed data from client surveys to inform program improvement efforts.
- Conducted home visits and virtual appointments for each patient.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded patient satisfaction by finding creative solutions to problems.
Medical Assistant Orthopedic Adult/Pediatric
Summit Health Multi-Specialty
01.2022 - 09.2023
- Greeted patients, recorded vital signs, and collected medical histories prior to patient examinations.
- Assisted physicians with casting and splinting of fractures.
- Instructed patients on how to use crutches and other mobility aids safely and correctly.
- Scheduled patients for X-ray.
- Assisted with scheduling appointments, ordering imaging studies, filing insurance claims, and processing medical records requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Fitting and Applying pre-operative braces, crutches, and other soft goods
- May assist with orthopedic procedures done in the office (i.e) corticosteroid injections, as directed by the physician.
- Removing casts and splints
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant Primary Care
Summit health multi-specialty
01.2022 - 09.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted in Annual wellness/GYN exams.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assist the physician in conducting in-house procedures like ultrasounds, IUD insertion and removal.
- Performed laboratory tests such as pap smears, urinalysis, pregnancy tests, and cultures.
- Coordinated referrals between primary care providers, specialists and other healthcare professionals.
- Provided emotional support to patients who are dealing with difficult diagnoses.
Medical Assistant- Geriatrics
Diop OH
09.2021 - 12.2021
- Facilitated communication between family members regarding the care of their loved one.
- Responded promptly to emergency situations involving geriatric patients.
- Monitored vital signs, including blood pressure, pulse rate, temperature and respiration rate.
- Implemented safety measures to prevent falls or accidents among elderly patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Performed venipuncture and other blood collection procedures according to established standards.
Education
Licensed Practical Nurse (LPN)
Mildred Elley
03-2025
Medical assistant -
Allen School of Health Sciences
08-2021
GED -
University of The State of New York Education Dept
01.2021
Skills
- Patient Flow Management
- Vital Sign Monitoring
- Adaptable
- Organizational skills
- Problem resolution
- Active listening
- Good work ethic
- Reliable & trustworthy
- Computer skills
- Communication
- Proper phone etiquette
- Multitasking
- Training & development
- Venipuncture and phlebotomy
- OB/GYN
- Electrocardiography (EKG)
- Medical terminology knowledge
- Certified in Basic Life Support (BLS)
- HIPAA compliance
- Fast learner
- Positive attitude
- Pediatric
- Clinical Experience
Timeline
Admissions Advisor
Medical training Institute of New York
05.2025 - Current
Hybrid Case/Customer Care Specialist
Upward Health
01.2024 - 05.2024
Medical Assistant Orthopedic Adult/Pediatric
Summit Health Multi-Specialty
01.2022 - 09.2023
Medical Assistant Primary Care
Summit health multi-specialty
01.2022 - 09.2023
Medical Assistant- Geriatrics
Diop OH
09.2021 - 12.2021
Medical assistant -
Allen School of Health Sciences
GED -
University of The State of New York Education Dept
Licensed Practical Nurse (LPN)
Mildred Elley
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