Tatyana Rosen
Torrance,CA
Summary
Outgoing Loyalty Coordinator with experience overseeing multiple tasks and assisting employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Kind- hearted and hard-working attitude enabling the ability to meet any challenge in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bonvoy Loyalty Coordinator
Marriott International, Inc.
06.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Assisted guests with booking reservations, providing personalized recommendations based on preferences.
- Increased repeat business through exceptional customer service and attention to detail.
- Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
- Handled guest complaints with tact and empathy, resulting in successful conflict resolution.
- Collaborated with housekeeping staff for timely room turnovers and consistently meeting quality standards.
- Utilized knowledge of local attractions to assist guests in planning their stays, enhancing overall experience.
- Organized special events for guests, promoting memorable experiences during their stays.
- Trained new team members on company policies and procedures, fostering a culture of excellence in customer service delivery.
- Monitored online reviews from past guests, identifying areas for improvement in service delivery or facility management as needed.
- Supported front desk staff during peak hours by assisting with check-ins/check-outs or handling inquiries from walk-in guests.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Skilled at working independently and collaboratively in a team environment.
Guest Experience Expert
Marriott International
07.2022 - 06.2023
- Provided assistance during guest registration and departure
- Assisted guests with questions and billing issues
- Answered phone calls promptly and knowledgeably, ensuring complete and accurate information
- Provided accurate daily accounting procedures and handling of cash
- Communicated information of immediate area, services, attractions, and events to guests
- Assisted in training new agents
- Investigated and resolved customer inquiries and complaints in timely and empathic manner
- Politely assisted customers in person and via telephone
- Answered email inquiries about future and past stays
- Created, edited, & updated guest reservation
- Responded & took action concerning guests' complaints
- Complete daily checklist of chores from Guest Service Manager
- Checking in and checking out airlines
- Politely assisting airlines into a comfortable room with the correct requirements for their stay.
Vet Clinic Lead Receptionist
Brent Air Animal Hospital
08.2020 - 02.2022
- Well mannered and organized receptionist
- I answer phone calls, schedule appointments, take payments/ handle money, enter paperwork and information into a computer
- I scan and fax paperwork, talk to customers over the phone, in person & through emails
- I complete daily tasks that need to be done by the end of the day and close out the drawer
- Fill & mail out medications.
Hostess
The Chart House
08.2021 - 12.2021
- Greet guests when walking in or leaving
- Check in and seat guests to their table
- In charge of seating arrangements of guests
- Answer phone calls and make reservations on an iPad as well as special accommodations or notes
- Take down To Go orders and insert them into the system
- Use the tablet for Grub Hub and Door Dash to complete orders
- Print out special menus
Pet Care Supervisor
Folsom Dog Resort and Training Center
09.2019 - 06.2020
- As a supervisor, my duties include assigning my employees to certain tasks throughout the day, talking to customers, making phone call updates about people’s pets, managing lunches for employees, imputing information into a computer, paperwork
- I’m also of course still hands on with doing our daily tasks like housekeeping, feeding, potties, doggie play, check ins and check outs, grooming and medication
- I deal with tons of dog handling and working with dogs, if there is an issue or urgent matter I do my best to help as much as I can.
Activites Lead/Pet Care Technician
Folsom Dog Resort & Training Center
05.2018 - 09.2019
- A positive and hard working Activities Lead who creates plans for the day and assigns employees tasks, while sending them on breaks and lunches
- Communicating between owners and managers while keeping on track with daily tasks
- Writing reports, updating lists and managing dog groups throughout the day
- An Animal Care Technician that has cleaned up after dogs (deep cleaning kennels or spot cleaning), feeding and some meds
- Health checks every day while keeping record of their feeding and health during their stay.
Dog Walker/Pet Sitter
Pet Care by Sam
12.2016 - 06.2017
- A dog lover who has worked with dogs most of my life
- I would take dogs out on long walks or just take them out for a quick potty break and release some energy
- I would also pet sit during the day or night and take care of our furry friends.
Education
Certificate in Cosmetology -
El Camino Community College District
Torrance, CA06.2023
High School Diploma -
Redondo Union High School
Redondo Beach, CA06.2016
Skills
- Multitasking
- Team Player
- Guest services
- Friendly, Positive Attitude
- Conflict Resolution
Timeline
Bonvoy Loyalty Coordinator
Marriott International, Inc.
06.2023 - Current
Guest Experience Expert
Marriott International
07.2022 - 06.2023
Hostess
The Chart House
08.2021 - 12.2021
Vet Clinic Lead Receptionist
Brent Air Animal Hospital
08.2020 - 02.2022
Pet Care Supervisor
Folsom Dog Resort and Training Center
09.2019 - 06.2020
Activites Lead/Pet Care Technician
Folsom Dog Resort & Training Center
05.2018 - 09.2019
Dog Walker/Pet Sitter
Pet Care by Sam
12.2016 - 06.2017
Certificate in Cosmetology -
El Camino Community College District
High School Diploma -
Redondo Union High School
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