Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Tatyana Y. Sanchez

Fresno,Ca.

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

6
6
years of professional experience

Work History

Program Coordinator/Facility Manger

High Performance Academy
06.2024 - Current
  • Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
  • Trained employees in additional job positions to maintain coverage of roles.
  • Monitored staff performance and addressed issues.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.

Member Specialist/Customer Service Lead

High Performance Academy
01.2023 - 08.2024
  • Facilitated efficient communication and fulfillment processes in kids' activities.
  • Maintained regular communication with customers using phone and email.
  • Worked alongside sales and marketing professionals to boost visibility of programs.
  • Generated reports on membership activity for management review.
  • Managed membership database, ensuring accurate record-keeping and timely updates as needed.
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Office Clerk II (Warehouse)

Lyon Magnus
08.2021 - 01.2023
  • Lead team and acted as main contact for all Starbucks Corporation accounts.
  • Managed inventory data and reports for warehouse on a daily and monthly basis with accuracy.
  • Evaluated shipping options including methods, routes and rates for materials.
  • Documented shipment details including weight, charges, and space availability for comprehensive records.
  • Communicated with business representatives to fix issues related to damage, inventory deficits, and specification mismatches.
  • Verified shipment accuracy by comparing contents with manifests and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Input data into spreadsheets and databases.

Administrative Assistant

High Performance Academy
08.2019 - 10.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.

Education

Bachelor of Science - Business Management

West Hills Community College
Firebaugh, CA
05-2027

High School Diploma - general education

Clovis West High School
01.2020

Skills

  • Program management
  • Strategic planning
  • Office administration
  • Scheduling proficiency
  • Facility management

Leadership Experience

  • Team lead and Mentor
  • Point of contact for outside vendors.
  • Responsible for Starbucks Corporate Account
  • Assisted in training new hires
  • Promoted to Office Clerk II
  • Facility Manger and Program Coordinator

Timeline

Program Coordinator/Facility Manger

High Performance Academy
06.2024 - Current

Member Specialist/Customer Service Lead

High Performance Academy
01.2023 - 08.2024

Office Clerk II (Warehouse)

Lyon Magnus
08.2021 - 01.2023

Administrative Assistant

High Performance Academy
08.2019 - 10.2022

Bachelor of Science - Business Management

West Hills Community College

High School Diploma - general education

Clovis West High School

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