Learning new languages, walking, reading, writing
Tatyana Shvets
Office Management
Sacramento
Summary
Resourceful and driven with over 18 years of experience in customer service and management industry. Hard-working with excellent telephone and in-person sales skills. Helpful with answering all client's questions via phone and/or email to reach positive outcome. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Organized and dependable while succeeding with managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Language
Work History
Transportation Clerk Dispatcher
Core-Mark International
Sacramento, CA
05.2021 - Current
- Determined delivery status by utilizing tracking software.
- Demonstrated proficiency in solving transportation delays.
- Relayed traffic and weather conditions to ensure safety and timely deliveries.
- Assisted drivers with packing slips, bills of lading and invoices.
- Provided high level of customer service to each person by using active listening and effective interpersonal skills.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored company inventory to keep stock levels and databases updated.
- Tracked drivers through Omnitracks and Digi Software to update accurate hourly location and delivery tracking by logging it in Excel spreadsheets.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
Personal Stylist
Nordstrom
Roseville, CA
12.2014 - 01.2021
- Assisted with bilingual customers (Russian. Worked and trained with many fashion vendors.
- Promoted marketing and vendor events by reaching out to existing clients from my book of business and asked for referrals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Coordinated shopping excursions with clients and hand-selected apparel, footwear, and accessories to complement body style, fashion choice, and overall appearance.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
Project Manager
Designing Dreams
El Dorado Hills, CA
03.2014 - 01.2015
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Eliminated discrepancies in progress by reviewing performance.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Identified plans and resources required to meet project goals and objectives.
- Identified, reviewed and applied policies and procedures.
- Maintained open communication by presenting regular updates on project status to customers.
Administrative Assistant
Keller Williams Realty
Roseville, CA
10.2012 - 04.2014
- Provided clerical support to agents and brokers during the sales process
- Prepared sales documents, scheduled prompt inspections, scheduled closing dates and secured public information about the property
- Created marketing and advertising campaigns, posted photos and videos of available properties
- Planned open house events, gathered information, and followed up on customers interested in buying and selling properties
- Completed expense reports and other accounting forms, answered routine inquiries from clients, agents and brokers.
Personal Banker/Assistant Manager
Wells Fargo Bank
Carmichael, CA
12.2004 - 07.2012
- Good knowledge of generally accepted accounting principles and auditing standards of banking industry.
- Represented the branch to the community through good customer relations and was actively engaged in community projects and activities
- Helped customers open and manage their bank accounts and finances
- Advised clients on financial services and resolved issues
- Reached out to prospective customers to sell bank services
- Planned team-building exercises to increase employee performance and job satisfaction.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Reviewed sales and gross profit reports to determine options for increasing market growth. Hosted conference calls.
- Achieved recognition for contribution to store success by optimizing sales.
Education
Associates - Management
American River College
Sacramento, CA06.2005
Associates of Arts (AA) - Business
American River College
Sacramento, CA06.2005
Certificate of Completion - Paralegal Studies
UC Davis
Davis, CA04.2019
High School Diploma - undefined
Mira Loma High School
2001
Osha 30 In General Safety - undefined
Las Positas College
2020
Skills
- Complex Problem Solving
- Invoice generation
- Route Management
- Attention to Detail
- Report Preparation
- Active Listening
- Dependable and Responsible
- Decision Making
- Organization and Time Management
- Transportation information
- Data Entry
- Research and Analytical Skills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Document and Records Management
- Microsoft Office/Excel/Outlook/Power Point
- Multitasking skills/ Project Management
- Administrative and Office Support
- Call Volume and Quality Metrics
- Bilingual in Russian and English
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transportation Clerk Dispatcher
Core-Mark International
05.2021 - Current
Personal Stylist
Nordstrom
12.2014 - 01.2021
Project Manager
Designing Dreams
03.2014 - 01.2015
Administrative Assistant
Keller Williams Realty
10.2012 - 04.2014
Personal Banker/Assistant Manager
Wells Fargo Bank
12.2004 - 07.2012
Associates - Management
American River College
Associates of Arts (AA) - Business
American River College
Certificate of Completion - Paralegal Studies
UC Davis
High School Diploma - undefined
Mira Loma High School
Osha 30 In General Safety - undefined
Las Positas College
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