Tatyana Smith
Goodyear,USA
Summary
Excited to transition into business administration or a related field, where I can apply my problem-solving skills and passion for learning. A quick learner who stays motivated and adaptable in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative/Billing and Collections Specialist
Gatestone Co.
01.2021 - 03.2023
- Account specialist for credit cards and subscriptions
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed high/low-volume calls to support customer service operations.
- Exceeded sales/collection goals
- Posted payments and collections on regular basis.
- Updated training materials for new hires within the Collection specialist and Subscription team, enhancing employee knowledge of industry best practices.
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
- Cross trained across multiple departments for our clients need.
- Prepared and performed written reports of audits.
Spa Manager
Maximum win win llc
06.2020 - 12.2020
- Identified data entry errors and reported corrections.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Led spa tours for new members to familiarize guests with services provided.
- Know intensive knowledge about products and services
- Streamlined opening and closing procedures for store staff.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Maintaining the spa and services that were provided
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Maintained front desk workstation by keeping it clean, organized, and overseeing phone system .
- Optimized inventory management, preventing product shortages and overstock situations.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Maintained and processed invoices, deposits, and money logs.
- Assisted in managing booking systems such as Millennium and Booker, while maintaining TMaxx spa system.
Customer Service Representative
Discover Financial Services
05.2019 - 09.2020
- Monitored accounts and collected payments to keep up with billing.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained up-to-date knowledge of product and service changes.
Floor Sales Associate/Cashier
Dollar Tree
10.2017 - 06.2019
- Volunteered for extra shifts during holidays and peak periods to support staffing needs.
- Collaborated with team members to achieve sales goals and improve store performance.
- Obtained proper phone etiquette
- Increased product awareness by gaining product knowledge and effectively upselling
- Improved store appearance by organizing merchandise and maintaining displays.
- Assisted customers in product selection to enhance sales and satisfaction.
- Maintained inventory levels by restocking shelves and monitoring stock.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Cross-trained for numerous areas of the store to optimize workflow and enhance overall efficiency
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Met performance metrics and managed time effectively
Outbound Fullfillment Specialist
Chewy
11.2018 - 05.2019
- Printed labels, staged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Picked and packed order items.
- Transported merchandise pallets to move in warehouse.
- Operated various equipment such as Pallet Jacks, Order Selector, Double-Jack, and Move Xx scooter
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Troubleshot order problems, verified product accuracy, and coordinated solutions to ensure timely fulfillment.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
Administrative Professional
Estrella Mountain Community College
Avondale, AZ07-2025
Associate's degree - Business
Estrella Mountain Community College
Avondale, AZ05.2025
High School Diploma -
Copper Canyon high School
Glendale, AZ05.2018
Skills
- Call center experience
- Scheduling
- Staff training
- Office equipment proficiency
- Account management
- Data entry
- Complaint resolution
- Microsoft Office Suite
- Customer service
- Time management
- Decision-making
- Team leadership
Certification
Driver's License
Hobbies and Interests
I am very interested in starting in a more advanced customer service industry. I love being able to have challenges along with the opportunity to learn new things. I am a quick learner and obtain skills while maintaining self motivation.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CSR - Customer Service Representative/Billing and Collections Specialist
Gatestone Co.
01.2021 - 03.2023
Spa Manager
Maximum win win llc
06.2020 - 12.2020
Customer Service Representative
Discover Financial Services
05.2019 - 09.2020
Outbound Fullfillment Specialist
Chewy
11.2018 - 05.2019
Floor Sales Associate/Cashier
Dollar Tree
10.2017 - 06.2019
High School Diploma -
Copper Canyon high School
Administrative Professional
Estrella Mountain Community College
Associate's degree - Business
Estrella Mountain Community College
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