Tatyana Stevens
Chicago,IL
Summary
Proven Housekeeper at UIC Hospital, adept in maintaining sanitation and cleanliness, with exceptional time management skills. Excelled in guest satisfaction and efficiency, enhancing room comfort and hygiene. Mastered hazardous chemical handling and window cleaning, contributing to a professional building presentation. Trained new staff, showcasing leadership and a commitment to quality standards.
Overview
17
17
years of professional experience
Work History
Housekeeper
UIC Hospital
10.2015 - 05.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Documented and reported necessary facility and building repairs observed.
- Kept building entryway glass clean and polished for professional presentation.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeper
UIC Campus Housing
06.2014 - 02.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Deli Clerk
Maraino
03.2014 - 06.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Deli Clerk
Jewel Osco
03.2010 - 05.2012
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Created appealing food arrangements for party trays and specialized orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Learned other teammates' work tasks to train as backup.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Cooked batches of food according to standard recipes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Cashier
Kmart
11.2007 - 01.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Journalism Intern
North Lawndale Community News
02.2007 - 04.2007
- Learned valuable insights about journalistic ethics and best practices through direct mentorship from experienced professionals.
- Enhanced article quality by researching and verifying facts, resulting in more accurate and trustworthy news stories.
- Managed multiple assignments simultaneously while prioritizing tasks based on importance and deadline requirements.
- Shadowed experienced reporters during interviews to improve questioning techniques and source relationship building strategies.
Education
Bachelor Of Medical Biology - Cell Biology And Anatomy
Stillman College
Tuscaloosa, AL08.2013
High School Diploma - Basic
Michele Clark Magnet High School
5101 W. Harrison06.2009
Skills
- Window Cleaning
- Vacuuming
- Quality Control Guidelines
- Ordering Cleaning Supplies
- Mopping and Sweeping
- Hazardous Chemical Training
- Exceptional Time Management
- Dusting Furniture
- Cleaning Bathrooms
- Care of Fine Art
- Cleaning techniques
- Building maintenance
- Housekeeping
- Vacuuming and sweeping
- Excellent People skills
- Operate both Microsoft home and office edition
Timeline
Housekeeper
UIC Hospital
10.2015 - 05.2024
Housekeeper
UIC Campus Housing
06.2014 - 02.2015
Deli Clerk
Maraino
03.2014 - 06.2014
Deli Clerk
Jewel Osco
03.2010 - 05.2012
Cashier
Kmart
11.2007 - 01.2008
Journalism Intern
North Lawndale Community News
02.2007 - 04.2007
Bachelor Of Medical Biology - Cell Biology And Anatomy
Stillman College
High School Diploma - Basic
Michele Clark Magnet High School
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