Tatyana Vick
Stone mountain,GA
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in customer relationship management. Leveraged creative thinking and analytical skills to enhance client satisfaction and foster strong relationships. Demonstrated leadership by mentoring staff and driving team towards achieving performance goals. Expert in consumer banking, with a focus on delivering exceptional service and achieving results.
Overview
4
4
years of professional experience
Work History
Banker
Wells Fargo
05.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
11.2021 - 05.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
Manager
Atlanta Best Wings
08.2020 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
GED -
Atlanta Technical College
Atlanta, GASkills
- Customer service
- Cash handling
- Creative thinking
- Cash management
- Product promotion
- Cross-selling expertise
- Goal planning
- Consumer banking
- Relationship building
- Customer Service-oriented
- Analytical thinking
- Customer education
- Team coaching and training
- Developing customer relationships
- Know your customer
- Self-motivated nature
- Customer relationship management
- Analyzing performance
- Follow-up skills
Timeline
Banker
Wells Fargo
05.2022 - Current
Crew Member
Bojangles' Famous Chicken 'n Biscuits
11.2021 - 05.2022
Manager
Atlanta Best Wings
08.2020 - 05.2022
GED -
Atlanta Technical College
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