Summary
Overview
Work History
Education
Skills
Timeline
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Tatyana Walker

Jonesboro,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Direct Support Professional

Sinergia Inc
12.2022 - 11.2023
  • Provides direct care to those with intellectual and developmental disabilities
  • Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
  • Fosters positive relationships between caretakers and individuals served
  • Ensures client safety and maintaining safe environment
  • Reminds and assists clients with self-administration of medications (with proper training)
  • Encourages self-help activities
  • Reports changes in client's condition or family situation to administrators and supervisors
  • Documents services provided.

Remote Social Worker

Daycare
06.2020 - 04.2022
  • Confidential
  • Maintaining & improving the resident's ability to manage everyday mental, physical & psychosocialneeds
  • Identifying individual social and emotional needs
  • Taking part in planning of resident's admission, community re-entry, or transfer to anotherfacility
  • Creating and maintaining individualized care plans
  • Participating in interdisciplinary care plan meetings to ensure treatment of social and emotionalneeds of resident
  • Intake Specialist
  • Max Health
  • Providing patients with a warm and friendly customer service experience
  • Answering multiple phone lines
  • Scheduling new and existing patients for appointments
  • Completing new patient registrations and data entry
  • Discussing insurance benefits, authorization requirements and payment responsibilities
  • Answering email and telephone inquiries in a timely manner
  • Returning patient voicemail messages
  • Organized and detail-oriented with a strong work ethic
  • Managed time efficiently in order to complete all tasks within deadlines

Youth Group Leader

Riverdale Neighborhood House
09.2019 - 03.2020
  • Assisted with fundraising activities.
  • Assisted with organizing religious activities and services.
  • Supported religious leaders in performing various duties.
  • Provided guidance to members of congregation.

Office Assistant

Holcombe L.Rucker
09.2011 - 06.2015
  • Customer service calls via telephone and emails
  • Cover phone lines and manage/update calendars
  • Coordinate and prioritize incoming verbal and email requests
  • Maintain strong working knowledge of bookings, employees, and important external contacts
  • Manage offices and keep clean & organized
  • Handle administrative duties
  • Process expenses
  • Maintain working knowledge of all services and offerings, and be able to handle sales over phone,email, and in person
  • Create and send grammatically/punctually correct internal/external company communication
  • Order office supplies, and help approve employee timesheets
  • Handle customer relations and client check-ins
  • Manage and communicate with staff, keep up with scheduling changes

Education

High School Diploma -

Fredrick Douglass High School
Atlanta, GA
05.2015

Skills

  • Community Activities
  • Quality Program Protocols
  • Injury Support
  • Word Processing
  • Safety Behaviors
  • Assisting with Daily Living
  • Health and Safety Requirements
  • Nutrition
  • Patient Care
  • Behavior Redirection
  • Coordination
  • Microsoft PowerPoint
  • Data Evaluation
  • Customer Support
  • Customer Satisfaction
  • Written and Oral Communications
  • Calm and Professional Under Pressure
  • Keyboarding
  • Good Listening Skills
  • Maintaining Clean Work Areas

Timeline

Direct Support Professional

Sinergia Inc
12.2022 - 11.2023

Remote Social Worker

Daycare
06.2020 - 04.2022

Youth Group Leader

Riverdale Neighborhood House
09.2019 - 03.2020

Office Assistant

Holcombe L.Rucker
09.2011 - 06.2015

High School Diploma -

Fredrick Douglass High School

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Tatyana Walker