Hi, I’m
Tatyana White
Dallas,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
years of professional experience
Work History
Newbern Excel
Recruiter
05.2024 - Current
Job overview
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
Experian
Customer Care Specialist
07.2022 - 10.2022
Job overview
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Took ownership of customers issues to follow problems through to resolution.
- Maintained 100% quality score for 9 months directly after training.
Dominos
Delivery Driver
11.2021 - 05.2022
Job overview
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Helped store complete $20,000 in sales during boost week.
- Used product knowledge to prepare food for customers.
Cotiviti Healthcare
Resource Desk Agent
03.2019 - 10.2021
Job overview
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted collogues by answering questions and facilitating status changes for their medical record retrieval duties.
- Awarded on several occasions for outstanding handle time, maintained above 97% quality for entire time employment, and averaged the most calls taken and made in the department.
- Gained diverse experience by working in medical record retrieval, copy service, training, and resource desk teams.
Regus
Receptionist
06.2018 - 02.2019
Job overview
- Corresponded with clients, vendors, and the public through email and telephone.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered inquires and addressed, resolved, or escalated issues to management to ensure client satisfaction.
CVS Healthcare
Pharmacy Technician
06.2018 - 02.2019
Job overview
- Answered incoming phone calls and addressed questions from health insurance representatives and healthcare providers.
- Completed prior authorizations for prescription medications.
Towers Watson OneExchange
Customer Service Representative
08.2016 - 02.2017
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy regarding their health reimbursement accounts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained 100% quality monitored calls for 21 consecutive weeks.
Education
Richland CollegeDallas, TX
No Degree from Animal Science
Skills
- Candidate Screening
- Administrative Skills
- Recruiting and Sourcing
- Team Collaboration
- Cold-calling
- Quality Assurance
- Problem Resolution
- Complaint Handling
- Data Entry
- Customer service and care
Accomplishments
- Responded to 60+ applicant inquires by day by inbound and outbound calls, texts, and emails, with accuracy and efficiency.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Developed an interactive website for PawPoppins Pet Sitting.
- Promoted three times within 2 years of employment at Cotiviti.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recruiter
Newbern Excel
05.2024 - Current
Customer Care Specialist
Experian
07.2022 - 10.2022
Delivery Driver
Dominos
11.2021 - 05.2022
Resource Desk Agent
Cotiviti Healthcare
03.2019 - 10.2021
Receptionist
Regus
06.2018 - 02.2019
Pharmacy Technician
CVS Healthcare
06.2018 - 02.2019
Customer Service Representative
Towers Watson OneExchange
08.2016 - 02.2017
Richland College
No Degree from Animal Science
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