Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tatyana Williams

Selma,AL

Summary

Strong dedication to helping customers resolve issues and developing a positive image for the company. Excel in team collaborations and alone. Proven ability to be versatile, attentively listen, create professional relationships with customers and troubleshoot techinical problems.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Advisor

Conduent
07.2023 - Current
  • Promoted within the first 3 months.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.

Advisor II | Product Expert

Concentrix
03.2023 - 05.2023
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Worked with individuals to help understand and solve tax issues.
  • Built and maintained relationships with clients to provide ongoing support.
  • Collaborated with team leads to ascertain product details.
  • Researched and identified best-fit product for customer.
  • Supported the development of the company products.

Unemployment Claims Specialist

Apex Systems
11.2021 - 06.2022
  • Gather information from claimants to complete questionnaires.
  • Contact claimants via phone, email or mail.
  • Update claimants information as well as upload their questionnaire into the system

Sales Associate

CutCo
05.2021 - 08.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Informed customers of promotions to increase sales productivity and volume.
  • Video chat with existing and new customers to review current services and expand sales opportunities.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Customer Service Representative

Alorica
02.2021 - 03.2021


  • Investigated and resolved customer inquiries and complaints quickly.
  • Tracked customer service cases and updated service software with customer information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

No Degree - Business Management

University of West Alabama
Livingston, AL

No Degree - Business Management

University of Auburn At Montgomery
Montgomery, AL

Skills

  • Single Sign On (SSO)
  • Salesforce
  • Amazon Connect
  • MS Office
  • Workspaces
  • iOS/macOS
  • Windows/HP
  • Omni-channel
  • Workday
  • Slack
  • Adobe
  • Google

Certification

Certificate of Achievement from New York University for Music Industry Essentials

Timeline

Technical Support Advisor

Conduent
07.2023 - Current

Advisor II | Product Expert

Concentrix
03.2023 - 05.2023

Unemployment Claims Specialist

Apex Systems
11.2021 - 06.2022

Sales Associate

CutCo
05.2021 - 08.2021

Customer Service Representative

Alorica
02.2021 - 03.2021

No Degree - Business Management

University of West Alabama

No Degree - Business Management

University of Auburn At Montgomery
Tatyana Williams