Tatyanna Aviles
Marlboro,New York
Summary
Professional with experience in youth development, adept at fostering positive relationships and guiding young individuals through personal growth. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in conflict resolution, active listening, and creating supportive environments. Reliable, empathetic, and driven to make meaningful impact. 4 years of experience with surveillance techniques to monitor and prevent petty larceny theft. Strong understanding of risk management and compliance, ensuring safe and secure environment for staff and customers.
Overview
6
6
years of professional experience
Work History
Youth Counselor
Children's Home of Poughkeepsie
02.2025 - Current
- Provided trauma-informed, individualized care to adolescent girls recovering from trafficking, fostering emotional safety and empowerment.
- Responded to behavioral crises using nonviolent de-escalation techniques, reducing physical interventions and maintaining a secure environment.
- Documented behavior incidents, emotional progress, and therapeutic milestones in compliance with HIPAA and agency protocols.
- Provided compassionate, individualized counseling that helped youth regain trust and develop personal independence.
Housekeeper
Buttermilk Falls Inn & Spa
06.2023 - Current
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used cleaning chemicals following proper guidelines.
Mental Health Worker
Four Winds Hospital
05.2024 - 12.2024
- Provided direct care and emotional support to patients ranging from children (5–12) to adults (up to 30+), with cross-training enabling flexible coverage across age groups.
- Responded effectively to crisis situations using de-escalation techniques, promoting a safe and supportive environment for both patients and staff.
- Monitored patient progress through regular behavioral assessments and detailed documentation, ensuring continuity of care and accurate treatment evaluation.
- Established trusting therapeutic relationships with patients through empathy, attentive listening, and dependable one-on-one support.
Assets Protection Investigator
Walmart
11.2021 - 05.2024
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Performed security walks around store to monitor employee and customer activities.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Initiated and led asset protection theft investigations following SOP.
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
Customer Host
Walmart
03.2020 - 11.2021
- Monitored front end to identify possible shrink activities and associated risks.
- Checked receipts on large, un-bagged, and high-value items to verify purchases.
- Greeted entering customers and thanked exiting customers to maintain positive environment.
- Observed and communicated suspicious activity to loss prevention team to initiate investigations.
- Maintained highly visible presence at entrance to help deter criminal activity.
Cashier / Sale Floor Associate
Marshalls
07.2019 - 03.2020
- Returned non-purchased products to shelves and performed general merchandising functions.
- Solved complaints by customers and issued credits for returned merchandise.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Greeted all customers and provided prompt and friendly service.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Supported and embodied positive store culture through consistent honesty, integrity, and respect.
Education
Some College - Nursing
Dutchess Community College
Poughkeepsie, NYHigh School Diploma - undefined
Wallkill Senior High School
Wallkill, New York01.2019
Technical Competency Certification - undefined
Ulster County Boces
Port Ewen, New York01.2019
Skills
- POS system operations
- Conflict resolution
- Video surveillance proficiency
- Data Entry
- Dependable and Responsible
- Verbal and written communication
- File and record keeping
- Team collaboration
Accomplishments
- Documented and captured over 20 cases of internal theft for the fiscal year.
- I work closely with the Town of Newburgh PD. I wrote the depositions for law enforcement.
- I understand Spanish, but can't fluently speak it.
Languages
Spanish
English
Timeline
Youth Counselor
Children's Home of Poughkeepsie
02.2025 - Current
Mental Health Worker
Four Winds Hospital
05.2024 - 12.2024
Housekeeper
Buttermilk Falls Inn & Spa
06.2023 - Current
Assets Protection Investigator
Walmart
11.2021 - 05.2024
Customer Host
Walmart
03.2020 - 11.2021
Cashier / Sale Floor Associate
Marshalls
07.2019 - 03.2020
High School Diploma - undefined
Wallkill Senior High School
Technical Competency Certification - undefined
Ulster County Boces
Some College - Nursing
Dutchess Community College
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