Tatyanna Bell
Tallahassee
Summary
Administrative Assistant with a diverse skill set in clerical tasks, customer service, and data management, over three years in healthcare and security environments. Proficient in medical scheduling, HIPAA compliance, and documentation review, ensuring efficient workflows and enhanced patient satisfaction. Committed to fostering positive relationships and improving operational efficiency through meticulous attention to detail and effective communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Compass Group
06.2024 - 09.2024
- Implemented robust quality control measures, significantly reducing errors in documentation
- Streamlined appointment scheduling process, enhancing data accuracy and patient satisfaction
- Implemented efficient workflows, reducing wait times and improving overall service quality
- Scheduled patient appointments, verified information, improved data accuracy, enhanced patient satisfaction
Security Officer
Allied Universal
05.2024 - 06.2024
- Check in workers/visitors
- Ensure all visitors have access passes
- Document any suspicious activities
- Take messages for employees
- Implement rigorous visitor access control protocols, enhancing facility security
- Monitor and document suspicious activities, ensuring swift response to potential threats
Medical Assistant
Nicklaus Children's Health System
11.2023 - 04.2024
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Collaborated with insurance companies to verify coverage eligibility for patients medical services
Customer Service Representative
Teleperformance
04.2023 - 11.2023
- Documented interactions accurately, improving response times and service quality
- Handled high-volume inquiries, maintaining professionalism and clarity
- Conducted outbound follow-up calls
- Developed streamlined documentation processes
Customer Service Representative
Brookdale Senior Living
07.2021 - 01.2022
- Scheduled appointments and meetings efficiently, improving operational workflow
- Verified and logged resident information accurately, maintaining up-to-date records
- Managed customer inquiries and complaints, containing resident satisfaction through empathetic communication and problem-solving techniques
- Maintained accurate resident records, meticulously tracking ingoing and outgoing movements to ensure seamless facility operations and security
- Assisted customers with information, questions, and complaints, ensuring high satisfaction levels
Education
HIGH SCHOOL DIPLOMA -
Crossroads Academy
Belle Glade, FL05.2017
Skills
- Medical Records
- Computer Skills
- Typing
- HIPAA
- Help Desk
- Patient Care
- Cash Register
- Documentation Review
- Data Entry
- Accounts Receivable
- Customer Service
- Medical Scheduling
- Microsoft Excel
- Medical Documentation
- Appointment Scheduling
- QuickBooks
- Filing
Certification
Class D Security Guard Card
Timeline
Administrative Assistant
Compass Group
06.2024 - 09.2024
Security Officer
Allied Universal
05.2024 - 06.2024
Medical Assistant
Nicklaus Children's Health System
11.2023 - 04.2024
Customer Service Representative
Teleperformance
04.2023 - 11.2023
Customer Service Representative
Brookdale Senior Living
07.2021 - 01.2022
HIGH SCHOOL DIPLOMA -
Crossroads Academy
Class D Security Guard Card
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