Tatyanna Bennett
McKinney,TX
Summary
Customer Service Professional with a degree in Health Care Administration is looking for a remote employment opportunity. Proven ability to provide exceptional customer service experience. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills. The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree and/or equivalent work experience. Ability to obtain proper licensing as required.
Overview
10
10
years of professional experience
Work History
Customer Service
Allstate
Dallas, TX
01.2021 - Current
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled
- Handles requests regarding customer documentation, including all documents sent out by the company by clearly explaining them
- Follow-ups on our customer’s part orders and updates as warranted
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross-sales
- Stays current on new marketing campaigns in order to respond appropriately to marketing-related inquiries using all available resource tool
- Maintains a thorough understanding of the governing Rules and Rates for all personal insurance lines in all fifty states
- Working knowledge of Allstate Property and Casualty policies and related processes and procedures
Nail Technician
Dallas, TX
06.2020 - Current
- Schedule client appointments and accept payments
- Assess the condition of clients' hands, remove dead skin, and massage hands
- Use rotary abrasive wheels to shape and smooth nails or artificial extensions
- Apply undercoat and clear or colored polish onto nails with brush
- Clean and sanitize tools and work environment
- Maintain supply inventories and records of client services
Volunteer
Greater Chicago Food Depository
Chicago, IL
05.2016 - Current
Certified Nursing Assistant
Aspired Living of LaGrange
LaGrange, IL
03.2020 - 06.2020
- Provided physical support and assisted patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising under the direction of onsite licensed nursing staff
Sales Associate
Lovesac
Orland Park, IL
11.2019 - 02.2020
- Place and answer customer phone calls regarding products and services
- Process, ship, and track customer product orders
- Sell merchandise and services in a retail setting.
Host
Aspired Living of Westmont
Westmont, IL
05.2019 - 10.2019
ShowPlace ICON Theatres, Roosevelt Collection with ICON•X | Chicago
11.2018 - 03.2019
- Recommended entrées & drink choices to guests by listening to their preferences and concerns
- Practiced safe food handling procedures by washing hands regularly and using gloves when preparing meals
- Helped resolve guest issues while remaining positive, friendly, and respectful
Customer Service Representative
Macy's
Orland Park, IL
08.2018 - 01.2019
- Engaged customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
- Serviced multiple customers simultaneously in a fast-paced environment
- Processed cash and credit card payments
Teacher’s Assistant
Morgan Park High School
Chicago, IL
09.2013 - 06.2015
- Reviewed, updated and verified 100% of client files
- Trained new employees, oversaw ongoing development, and managed training materials
Education
Bachelor of Science degree - Health Care Administration
Purdue University Global
Bachelor of Science degree - Mechanical Engineering
Tuskegee University
Associate Degree - Web Graphic Design
DeVry University
Skills
Microsoft Office Suite: Word & Excelundefined
Additional Information
- Awards & Honors , The National Society of Leadership and Success 2017
Timeline
Customer Service
Allstate
01.2021 - Current
Nail Technician
06.2020 - Current
Certified Nursing Assistant
Aspired Living of LaGrange
03.2020 - 06.2020
Sales Associate
Lovesac
11.2019 - 02.2020
Host
Aspired Living of Westmont
05.2019 - 10.2019
ShowPlace ICON Theatres, Roosevelt Collection with ICON•X | Chicago
11.2018 - 03.2019
Customer Service Representative
Macy's
08.2018 - 01.2019
Volunteer
Greater Chicago Food Depository
05.2016 - Current
Teacher’s Assistant
Morgan Park High School
09.2013 - 06.2015
Bachelor of Science degree - Health Care Administration
Purdue University Global
Bachelor of Science degree - Mechanical Engineering
Tuskegee University
Associate Degree - Web Graphic Design
DeVry University
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