Summary
Overview
Work History
Education
Skills
Timeline
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Tatyanna Navarro

Concord,NC

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Woof Gang Bakery & Grooming
07.2023 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Camp Counselor

Camp Bow Wow
01.2023 - 06.2023
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.

Retail Sales Associate

Man Cave
07.2022 - 12.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Cashier

Taco Bell
09.2020 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Hostess

Chuck E Chesse
11.2019 - 02.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Jay M Robinson High School
Concord, NC

Skills

  • Employee Retention
  • Check in and Checkout Procedures
  • Answering Customer Questions
  • Maintaining Clean Work Areas
  • Checking Reservations
  • Strong Analytical and Problem-Solving Skills

Timeline

Front Desk Associate

Woof Gang Bakery & Grooming
07.2023 - Current

Camp Counselor

Camp Bow Wow
01.2023 - 06.2023

Retail Sales Associate

Man Cave
07.2022 - 12.2022

Cashier

Taco Bell
09.2020 - 04.2022

Hostess

Chuck E Chesse
11.2019 - 02.2020

High School Diploma -

Jay M Robinson High School

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Tatyanna Navarro