Tatyanna Reid
Orlando,FL
Summary
Proven customer service expert from JetBlue Airlines, adept in critical thinking and excellent communication, enhanced customer satisfaction through innovative problem resolution. Demonstrated ability to maintain composure under pressure, leading to positive feedback and high retention rates. Skilled in mentoring and team collaboration, significantly increased online engagement by developing targeted marketing strategies.
Overview
9
9
years of professional experience
Work History
Mosaic
JetBlue Airlines
2022.04 - Current
- I manage interactions with customers who hold the highest membership status with Jetblue on a day to day basis
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Strengthened customer relationships by providing personalized assistance and tailored solutions to Mosaic members
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers with disabilities
Marketing Intern
Jah Mek Yah Tours
2020.09 - 2022.02
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Assisted in developing social media advertising campaigns that significantly increased online engagement.
- Created and distributed surveys for data collection and analysis.
- Tracked key performance indicators to measure success of campaigns.
Tri-Brand Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
2017.04 - 2020.07
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns. Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for product, services and company information - Leveraged sales expertise to promote products services and capitalized on upsell opportunities
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Brand Representative
Abercrombie & Fitch
2015.09 - 2019.12
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
- Mentored junior team members to help them develop essential skills for success in their roles as Brand Representatives.
Education
High School Diploma -
Saint Cloud High School
Saint Cloud, Fl05.2015
Skills
- Friendly, Positive Attitude
- Attention to Detail
- Critical Thinking
- Decision-Making
- Problem Resolution
- Calm Under Pressure
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
Timeline
Mosaic
JetBlue Airlines
2022.04 - Current
Marketing Intern
Jah Mek Yah Tours
2020.09 - 2022.02
Tri-Brand Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
2017.04 - 2020.07
Brand Representative
Abercrombie & Fitch
2015.09 - 2019.12
High School Diploma -
Saint Cloud High School
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