Tatyanna Rivero
Malvern,AR
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
Customer Advisor
Conduent
Remote
07.2023 - 10.2023
- Greeted customers and provided excellent customer service.
- Responded to customer inquiries via phone, email, and in-person.
- Resolved customer complaints and escalated issues as necessary.
- Processed orders quickly and accurately.
- Provided product information to customers.
- Maintained knowledge of current sales and promotions.
- Assisted customers with returns and exchanges.
- Created detailed reports on customer service metrics.
- Advised customers on product selection based on their needs.
- Demonstrated a strong understanding of company policies and procedures.
- Collaborated with other departments to meet customer needs.
- Communicated effectively with customers both verbally and written.
- Reviewed customer feedback surveys for improvement opportunities.
- Attended training sessions to stay up-to-date on new products and services.
- Updated records in the CRM system for accurate tracking of customer interactions.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Participated in team meetings to share ideas for improving processes.
- Assisted customers with questions and concerns regarding billing cycles, due dates and extensions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Product Support Specialist
Concentrix
04.2023 - 04.2023
- Provided technical support to customers via phone, email and chat.
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
- Tested software applications for bugs and errors before release.
- Developed product training materials and conducted user training sessions.
- Analyzed customer feedback to identify trends in product usage and recommend modifications or upgrades.
- Generated reports detailing customer service metrics such as response times, resolution rates.
- Documented all customer interactions in the help desk ticketing system.
- Created knowledge base articles for common customer inquiries.
- Assisted customers with installation, configuration, and troubleshooting of products.
- Maintained up-to-date knowledge of company products and services by attending internal trainings.
- Addressed customer complaints promptly and professionally.
Chat Technical Support Representative
startek charter
Farmington, MO
10.2020 - 01.2022
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Monitored customer feedback to ensure high levels of satisfaction.
- Created reports on customer complaints and feedback for management review.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Recommended upgrades or additional features that could enhance user experience.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Documented all activities related to technical support including processes, updates, changes made.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Food Expediter
Taco Bell
Caddo Valley, AR
05.2019 - 09.2019
Breakfast Hostess
Staybridge Suites
Ridgeland, MS
12.2018 - 04.2019
Cook/Prep
Mr Jims Pizza
Grand Prairie, TX
07.2017 - 12.2017
Cook and Cashier
Pizza Hut
Grand Prairie, TX
10.2015 - 10.2017
- I prepped the pizzas and made sure all wings were properly prepared
- I answered customer orders via online orders and via telephone
- I also was responsible for customer service when they arrived, by cashing out orders
- Supervised kitchen quality standards
- Followed proper safe handling policies
- Supervised all kitchen procedures
- Prepared meals and took into account customer food allergies
- Prepared beverages orders
- Prepped ingredients
- Stocked production cooler
- Operated deep fryer.
Education
Skills
- Kitchen Management Experience
- Customer Service
- Customer support
- Operating systems
- Food Prep
- Cooking
- Microsoft Windows
- English
- Salesforce
- Front Desk
- Network Support
- Problem solving
- Citrix
- Help Desk
- Hostess
- Food Safety
- IOS
- Food Service
- Host
- Typing
- Meal Preparation
- Desktop Support
- Software troubleshooting
- Computer hardware
- Kitchen Staff
- Live chat
- Cash Handling
- Cashiering
- Sales
- Mac OS
- Technical Support
- Troubleshooting
- Customer service
- Cash handling
- Technical support
- CRM software
- Continuous improvement
- Driving
- Ethernet
- CRM Software
- Complaint Handling
- Active Learning
- Order Processing
- Promotional support
- Account Management
- De-Escalation Techniques
- Call Documentation
- Account updating
- Policies and Procedures Adherence
- Customer Data Confidentiality
- Team Collaboration
- Excellent Communication
- Interpersonal Skills
- Reliability
- Goal Setting
- Calm and Professional Under Pressure
- Transaction Processing
- Computer Skills
- Professional Demeanor
- Product Education
- Time management abilities
- Inbound and Outbound Calling
- Multi-Line Phone Systems
- Self Motivation
- Relationship Building
- Product Knowledge
- Call Center Operations
- Customer Account Management
- Active Listening
- Billing Adjustments and Refunds
- Organizational Skills
- Inbound Call Management
- Understanding Customer Needs
- Problem-solving aptitude
- Analytical Skills
Timeline
Customer Advisor
Conduent
07.2023 - 10.2023
Product Support Specialist
Concentrix
04.2023 - 04.2023
Chat Technical Support Representative
startek charter
10.2020 - 01.2022
Food Expediter
Taco Bell
05.2019 - 09.2019
Breakfast Hostess
Staybridge Suites
12.2018 - 04.2019
Cook/Prep
Mr Jims Pizza
07.2017 - 12.2017
Cook and Cashier
Pizza Hut
10.2015 - 10.2017