Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tatyanna Sanmartin

Tatyanna Sanmartin

Miami

Summary

Professional hospitality expert with extensive experience in the entertainment industry, excelling in customer service and salesmanship. Proven track record of delivering over high volume in nightly sales while maintaining a clean and organized environment. Highly reliable team player skilled in providing communication skills, inventory management, handling high-pressure situations while maintaining exceptional service and dedicated to enhancing guest experiences. Known for reliability, flexibility.

Overview

9
9
years of professional experience

Work History

BARTENDER

BRANDS IN CULTURE DIAGIO
01.2024 - Current
  • Provided professional bartending services at weddings, corporate events, private parties, and festivals serving up to 500 guests
  • Set up and broke down portable bars, managed bar inventory, and ensured smooth operation throughout each event
  • Created custom drink menus tailored to client preferences and event themes
  • Delivered fast, friendly, and responsible service while maintaining a polished and professional demeanor
  • Collaborated closely with event coordinators, servers, and catering staff to ensure seamless guest experiences
  • Adhered strictly to alcohol service laws and safety protocols, including checking IDs and managing guest consumption

VIP BOTTLE WAITRESS

MAD CLUB
10.2022 - Current
  • Lead server
  • Assist with training new staff upon hire
  • Monitored and observe staff and client experience
  • Greeted guests upon their arrival and seated them to their sections and collected payment for the table minimum
  • Checked and made sure payment was correct and pre-authorized payment
  • Recommended premium bottle service and VIP packages
  • Provide excellent customer service
  • Skillfully upsell clients delivering over $7k in nightly sales
  • Attention to detail ensuring orders are accurate and delivered promptly

BARTENDER

CASA FAENA
12.2020 - Current
  • Delivered high-speed bar service in loud, high-energy environments including nightclubs, music festivals, and large-scale parties with crowds ranging from 300 to 3000
  • Specialized in high-volume drink production-averaging 100+ drinks per hour during peak times while maintaining accuracy and quality
  • Set up mobile and fixed bars quickly and efficiently; stocked, organized, and restocked in real time to meet demand
  • Handled cash, POS systems, and wristband/token systems commonly used at festivals with 100% accountability
  • Maintained a strong, approachable presence behind the bar while navigating loud music, dim lighting, and crowded conditions
  • Worked closely with security, event staff, and barbacks to ensure safe alcohol service and crowd control
  • Adapted quickly to different setups, menus, and clientele at each unique venue or event

VIP LEAD SERVER/ TEMP VIP MANAGER

PILO/S NIGHTCLUB
02.2020 - 01.2022
  • Oversee the nightclubs daily operations, including opening and closing procedures
  • In charge of staffing new hires, onboarding and provided proper training based upon position hired for
  • Schedule staff such as bartenders and servers
  • Ensured the venue complied with all health, safety and licensing regulations
  • Managed team performance and resolve conflicts or issues among staff
  • Ensure guest have a positive experience, addressing complaints and feedback professionally
  • Work with DJ's, promoters, and entertainers to create a lively event
  • Oversee cash handling and inventory
  • Worked closely with security teams to prevent incidents and handle emergencies
  • Recommended premium beverages, bottle service, or special menu items to increase sales
  • Encouraged guest to purchase VIP packages
  • Managed and assigned tables or sections, ensuring guests needs are met throughout the night
  • Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift
  • Greeted guests upon their arrival and seated them to their sections and collected payment for the table minimum
  • Checked and made sure payment was correct and pre-authorized payment

STAFFING MANAGER

STAFFSQUAD INC
10.2019 - 12.2020
  • Staffed and also worked large size events both public and private events with catering, bar tending, and waitressing services
  • Trained staffing based on positions hired for
  • Managed every event On Site and made sure all operations were running smoothly
  • Lead the employment department as Senior recruiter and management
  • Responsible for recruiting, interviewing, hiring and terminating for temporary and career placement opportunities
  • Produced monthly recruitment reports
  • Successfully retained client business, grew a database of skilled candidates and reached profitably goals

VIP BOTTLE WAITRESS/ BARTENDER

WYNWOOD FACTORY
08.2019 - 12.2020
  • Greeted and seated guest in their VIP sections
  • Provided Bottle and cocktail service for V.I,P clientele
  • Insured that every guest had a valid wrist band to be in the VIP area and able to consume alcohol
  • Maintained areas safe and clean for customers
  • Delivered bottles and served drinks as requested while removing empty glasses and trash
  • Examine trays and made sure they contained items needed and restocked
  • Processed transactions in a timely manner and address any problems and concern immediately if presented
  • Train new hires on drink specification and Company policies

BOTTLE WAITRESS SERVER

STUDIO 23
08.2019 - 12.2019
  • Provide excellent service in a nightclub setting
  • Greeted guest and served them in a timely manner
  • Prepare and serve drinks and alcoholic beverages as ordered
  • Prepare station for clients and seated guest to private booth/ tables
  • Maintain sections clean and organized, restocked service area when needed
  • Monitor and observe client experience
  • Cleaned areas and prepared area for new guest arriving
  • Delivered over $5k in nightly sales

VIP BOTTLE WAITRESS

HEART NIGHTCLUB
10.2016 - 04.2018
  • Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift
  • Greeted guests upon their arrival and seated them to their sections and collected payment for the table minimum
  • Checked and made sure payment was correct and pre-authorized payment
  • Efficiently and accurately took and delivered orders for bottles, while also preparing cocktails at the table, including chilled and mixed shots
  • Skillfully promoted items on bottle list, while assertively up selling menu items
  • Followed all safety and sanitation policies when handling beverages to uphold proper health standards
  • Assisted co workers when possible
  • Uphold strict cash handling procedures
  • Bussed and reset tables and kept all sections cleaned and replenished when necessary for new guest

Education

ASSOCIATES OF ART -

MIAMI DADE COLLEGE
04.2025

HIGHSCHOOL DIPLOMA -

MIAMI PALMETTO SENIOR HIGH SCHOOL
06.2012

Skills

  • Cocktails experience
  • Communication Skills
  • Customer Service
  • Salesmanship
  • Recruitment
  • Teamwork
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

BARTENDER

BRANDS IN CULTURE DIAGIO
01.2024 - Current

VIP BOTTLE WAITRESS

MAD CLUB
10.2022 - Current

BARTENDER

CASA FAENA
12.2020 - Current

VIP LEAD SERVER/ TEMP VIP MANAGER

PILO/S NIGHTCLUB
02.2020 - 01.2022

STAFFING MANAGER

STAFFSQUAD INC
10.2019 - 12.2020

VIP BOTTLE WAITRESS/ BARTENDER

WYNWOOD FACTORY
08.2019 - 12.2020

BOTTLE WAITRESS SERVER

STUDIO 23
08.2019 - 12.2019

VIP BOTTLE WAITRESS

HEART NIGHTCLUB
10.2016 - 04.2018

HIGHSCHOOL DIPLOMA -

MIAMI PALMETTO SENIOR HIGH SCHOOL

ASSOCIATES OF ART -

MIAMI DADE COLLEGE

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