Tatyanna Santini
Summary
Reliable and resourceful team member with seven years of experience at Universal Orlando Resort. Always motivated to ensure that the operation runs as smoothly as possible while providing extraordinary guest services and ensuring the safety of all guests and team members.
Overview
6
6
years of professional experience
Work History
Costume Issue Lead
Universal Orlando Resorts
12.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Manage and motivate team members to be productive and engaged in work.
- Developed and maintained relationships with other departments including show direction, wardrobe and park services.
Attendant
Universal Orlando Resort
09.2022 - 12.2024
- Current member of the sales committee helping cultivate a new incentive to keep team members engaged with venue sales and promotions
- Created and formatted the opening and closing checklist to help manage time of the venue's opening and closing procedures
- Assess guest situations using the H.E.A.R.T method to de-escalate and assure the guest has a positive experience on a regular basis
- Received team member of the month April 2023
- Cultivated a safe space for current and new team members to feel welcome and have resources to further help them with knowledge of the venue
- Won the title of team member with most correct answers in the safety incentive of January 2024
Costume Specialist
Marquee Events
09.2023 - 01.2024
- Assisted with the training of a new hire that joined the overnight team in the later half of the halloween season
- Accurate completion of daily paperwork, including hours documentation, seamstress and tech repairs
- Accepted an extension of the temporary assignment into the holiday season
- Assisted with the setup and the breakdown of costuming stations in the soundstage, and at the pole barn
- Worked efficiently and effectively to assist actors with costume changes and repairs in an extremely short amount of time to ensure show quality costumes
Turnstile Attendant
Universal Orlando Resort
10.2018 - 01.2021
- After six months of employment, was given the promotion of runner to help aid team captains and management with ticket issues and resolving guest situations
- Received team member of the month in both February of 2019 and January of 2020
- Aided with the testing of the new technology of facial recognition in 2019 to help with guest flow through the main gate of both Universal Studios and Islands of Adventure
Skills
- Effective Time Management
- Dependable and responsible
- Adept at Simultaneous Prioritization
- Effective Communication
- Experienced with Microsoft Office Suite
Timeline
Costume Issue Lead
Universal Orlando Resorts
12.2024 - Current
Costume Specialist
Marquee Events
09.2023 - 01.2024
Attendant
Universal Orlando Resort
09.2022 - 12.2024
Turnstile Attendant
Universal Orlando Resort
10.2018 - 01.2021
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