Tatyanna Williams
Milwaukee,WI
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive. Flexible, works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
15
15
years of professional experience
Work History
Child Care Provider
Skyi's Playground
12.2020 - Current
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Improved children''s communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
- Supported child development through implementing various educational programs tailored to individual needs.
- Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
- Established trusting relationships with families, maintaining open communication about their child''s progress.
- Collaborated with colleagues to plan special events such as field trips or holiday celebrations for the childcare center.
- Promoted physical health and well-being through organized outdoor games and activities targeting gross motor skill development.
Collection Customer Service Representative
Kohls
02.2020 - 01.2023
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.
- Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
- Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
Contact Center Personal Banker
BMO Harris Bank
02.2018 - 01.2020
- Act as a first line of contact and trusted consultant to our customers
- Understand our customers' needs and recommend the right products and services to meet them
- Use critical thinking to remain solution-focused and recognize the big picture
- Identify opportunities to help our customers and grow our business
- Receive extensive coaching and training.
Customer Service Representative - Escalations
JC Penny
07.2018 - 02.2018
- De-Escalating customer service issues that have moved to corporate level
- Interpreting and analyzing information in a variety of methods, from calculating and balancing data to reconciling complex and high level cases
- Reviewing databases and other documentation sources to gather information
- Initiating responses, verbal and written, to internal and external inquiries.
Call Center Representative
Duke Energy
05.2016 - 07.2017
- Interact with customers to provide information in response to inquiries about accounts and services and to handle and resolve complaints
- Also, identifying needs and providing energy-related solutions, handling various gas/electric emergencies, handling bill inquiries, service calls and outage reports, cross selling products/services and data entry.
Receptionist
Silverado
08.2013 - 03.2016
- Welcomes visitors in person or on the telephone, providing information and directing them appropriately
- Maintained the telecommunication system, security and a safe and clean reception area
- Contributed to team effort.
Customer Service Representative
JC Penny
06.2012 - 06.2015
- Handling incoming calls in a timely and proficient manner in a confidential nature
- Researches and resolves customer issues
- Completing transactions and other related tasks as assigned.
Sales Associate
Discovery Clothing
06.2009 - 05.2012
- Retail sales, and customer service
- Unloaded trucks and keeping overflow stock organized in the back room
- For products that would be featured on the store floor, I would be involved in tagging merchandise with tags (price tags, size tags, sales stickers,etc.)
- Prices often changed, therefore I was expected to complete price changes by re-tagging and/or moving merchandise
- Once this was done, I would arrange the merchandise on the store floor
- This meant placing the products in an organized fashion on shelves, racks, counters, and sales displays.
Education
Associate Degree in Nursing - Registered Nurse
Milwaukee Area Technical College
Milwaukee, WI12.2025
Associates - Early Childhood Education
Milwaukee Area Technical College
Milwaukee, WI05.2022
High School Diploma -
Harold S. Vincent High School
Milwaukee, WI01.2011
Skills
- Proficient in Microsoft Office
- Time Management
- Conflict Resolution
- Decision Making
- Ability to work under pressure
- Great Communication
- Previous Sales and Cross-Selling
- Experience working in high-volume work environment
- Language skills
- Early Childhood Development
- Care Planning
- Positive Reinforcement
- Social and academic development
- Child development expertise
- Account Auditing
- Delinquent account management
- Debt management
- Repayment plan structuring
- Fair debt practices
- Complaint resolution
- Call Management
- Report Generation
- Product Knowledge
- Scheduling
- Account updating
- Administrative Support
Timeline
Child Care Provider
Skyi's Playground
12.2020 - Current
Collection Customer Service Representative
Kohls
02.2020 - 01.2023
Customer Service Representative - Escalations
JC Penny
07.2018 - 02.2018
Contact Center Personal Banker
BMO Harris Bank
02.2018 - 01.2020
Call Center Representative
Duke Energy
05.2016 - 07.2017
Receptionist
Silverado
08.2013 - 03.2016
Customer Service Representative
JC Penny
06.2012 - 06.2015
Sales Associate
Discovery Clothing
06.2009 - 05.2012
Associate Degree in Nursing - Registered Nurse
Milwaukee Area Technical College
Associates - Early Childhood Education
Milwaukee Area Technical College
High School Diploma -
Harold S. Vincent High School
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