Tatyanya Reid
Kingston ,Jamaica
Summary
Detail‑oriented and analytical professional with strong experience in financial transaction processing, compliance monitoring, and investigative review within regulated environments. Skilled in examining financial records, identifying discrepancies, preparing detailed reports, and maintaining accurate documentation to support audit and regulatory requirements. Adept at managing sensitive information, conducting preliminary investigations, and collaborating across departments to support risk mitigation and organizational integrity. Proven track record of upholding high ethical standards, applying sound judgment, and delivering thorough assessments in fast‑paced, compliance‑driven settings.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
The Bank of Nova Scotia
Kingston, Jamaica
01.2024 - Current
- Performed detailed frontline assessments of financial activities and client interactions, contributing to risk‑mitigation efforts and supporting the integrity of branch operations through accuracy and adherence to standards.
- Analyzed complex customer cases by reviewing relevant information, determining root causes, and applying sound judgment to resolve matters in alignment with established compliance requirements and ethical protocols.
- Evaluated incoming customer data via phone and email, identifying discrepancies or red flags, determining when escalation was warranted, and ensuring proper case routing for further investigation.
- Executed high‑value financial transactions—including International Wire Transfers and RTGS,using a verification‑focused approach to ensure accuracy, prevent irregularities, and maintain compliance with regulatory and internal controls.
- Maintained comprehensive and traceable records of all interactions and transactions, supporting audit readiness, statutory compliance, and the preservation of investigatory trails.
- Led the analytical review and rollout of the bank's digital onboarding system in branch, identifying process inefficiencies, ensuring procedural alignment with policy requirements, and training staff to meet compliance expectations.
- Coordinated across departments to improve information flow, strengthen internal controls, and enhance the accuracy and timeliness of operational processes.
- Managed high case volumes by prioritizing tasks, applying structured analytical methods, and meeting performance benchmarks without compromising documentation quality or compliance requirements.
- Managed sensitive customer and financial information in the Premium Banking Department, ensuring strict compliance with internal policies and regulatory expectations.
- Supported sensitive client situations with a measured and professional approach, gathering relevant information, documenting findings, and escalating issues where indicators of risk or non‑compliance were present.
- Identified opportunities through customer profile analysis, using data‑driven insights to recommend appropriate financial solutions while operating within regulatory and procedural boundaries.
Operations Officer
If Walls Could Talk
Kingston, Jamaica
01.2023 - 12.2023
- Created and implemented optimised resource storage and retrieval processes for enhanced document management.
- Monitored and reported on divisional delivery against project plans, aiding ongoing progress and success.
- Used outstanding planning, organisation and problem-solving skills to aid smooth day-to-day business operations.
- Oversaw procurement processes to facilitate material and resources allocation.
- Developed policy and procedural changes to improve customer service and satisfaction.
Customer Service Representative
The Hub Coworking
Kingston, Jamaica
06.2020 - 08.2023
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Built rapport with customers through courteous and professional communications.
- Addressed customer service enquires quickly and accurately.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Summer Intern
Jamaica Business Development Corporation
Kingston , Jamaica
07.2019 - 08.2019
- Filed physical and digital copies of important documents to maintain accurate and consistent records.
- Helped formulate expenditure reports to submit to manager.
- Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication and proofreading work.
Summer Intern
Gaurdian Life Limited
Kingston , Jamaica
07.2019 - 07.2019
- Filed physical and digital copies of important documents to maintain accurate and consistent records.
- Inputted key metrics on spreadsheets to maintain updated information.
- Registered information on database to preserve accurate details.
Education
Bachelor of Science - Marketing
University of The West Indies
Mona2023
Wolmer's Trust High School For Girls
2020
Skills
- Financial Analysis & Reporting – Reviewing financial information, supporting expenditure reporting, and maintaining audit‑ready records
- Compliance & Risk Awareness – Knowledge of AML, ATF, and KYC principles; identifying suspicious activity and adhering to regulatory standards
- Investigative & Analytical Thinking – Assessing discrepancies, conducting preliminary reviews, and supporting decision‑making through careful evaluation
- Confidentiality & Integrity – Handling sensitive information with discretion and maintaining professionalism in regulated environments
- Documentation & Record Management – Maintaining detailed digital and physical records, ensuring accuracy and proper filing for compliance
- Problem‑Solving & Decision‑Making – Addressing complex issues, escalating cases appropriately, and applying sound judgment
- Organizational & Time Management – Managing high workloads, multitasking effectively, and supporting operational efficiency
- Systems Implementation & Coordination – Leading onboarding and training for new systems , enhancing workflow efficiency
Certificates
- Certificate of Completion in Fundamentals CAMS Certification, Anti Money Laundering Specialist
- Certificate of Completion in Foundation of AML and KYC
Hobbies
- Reading
- Yoga
Community Service
- Medical Association of Jamaica: July-August 2017
-Assisted members of staff with administrative documentation.
Reference
- Ms. Nashieca Hamilton, Accounting Officer, National Commercial Bank, 32 Trafalgar Road, Kingston 10, (876)390-7577, hamilton31@outlook.com
- Mrs.Debrah Bodley Samuels, Officer in Charge, The Bank of Nova Scotia, 128 Harley Park Road,Kingston, (876)446-8720,tendeb25@gmail.com
Timeline
Customer Service Officer
The Bank of Nova Scotia
01.2024 - Current
Operations Officer
If Walls Could Talk
01.2023 - 12.2023
Customer Service Representative
The Hub Coworking
06.2020 - 08.2023
Summer Intern
Jamaica Business Development Corporation
07.2019 - 08.2019
Summer Intern
Gaurdian Life Limited
07.2019 - 07.2019
Bachelor of Science - Marketing
University of The West Indies
Wolmer's Trust High School For Girls