Tatyona Mckoy
Nashville,TN
Summary
I am A reliable individual experienced in customer service I am always ready and willing to learn new things and put up for a challenge. A few work skills I have is team player, organized, I am always willing to and ready to adapt to change, multi tasking, and great customer service with plenty retail and sales skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SECURITY GUARD
Allied Universal Security Services
565 Marriott Dr
08.2023 - Current
- Interacted with visitors and employees in a professional manner
- Protected property and staff by maintaining safe and secure environment
- Interacted professionally with visitors, staff, vendors, and other individuals on site
- Monitored entry-exit activity, allowing only authorized personnel to enter facility
- Patrolled buildings regularly both inside and outside while maintaining an alert presence.
Assistant Teacher
Exceptional Minds Learning Academy
434 Larkin Springs Rd
05.2021 - 07.2023
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
CASHIER
Lowe's
7034 Charlotte Pike
09.2020 - 07.2021
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment.
RETAIL SALES ASSOCIATE
Bridgestone Arena
501 Broadway
11.2019 - 10.2020
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Greeted customers and engaged in conversation to assess needs
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Delivered exceptional customer service to guests
- Assisted in training new employees on proper use of equipment and safety protocols
- Operated POS system efficiently to ensure accuracy of orders placed by customers.
Guest Service Representative
TopGolf Restaurant
500 Cowan Street
09.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Education
HIGH SCHOOL DIPLOMA -
Pearl cohn high school
Nashville, TN05.2020
Skills
- CPR certified
- Retail Sales
- Time Management
- Credit and Cash Transaction
- Customer Service Excellence
- First Aid Certified
- Early Childhood Development
- Social and Academic Development
- Retail and Sales
Certification
- First Aid
- AED
Timeline
Guest Service Representative
TopGolf Restaurant
09.2023 - Current
SECURITY GUARD
Allied Universal Security Services
08.2023 - Current
Assistant Teacher
Exceptional Minds Learning Academy
05.2021 - 07.2023
CASHIER
Lowe's
09.2020 - 07.2021
RETAIL SALES ASSOCIATE
Bridgestone Arena
11.2019 - 10.2020
HIGH SCHOOL DIPLOMA -
Pearl cohn high school