Taubah Ibnessah
Summary
Professional Barista trainer, with over two years of experience, managing new employees, while continuing to do daily tasks. Well-organized, quick learner, and committed to delivering high-quality results. A dependable and adaptable team player, with effective communication and customer service skills.
I am Dedicated to my job, and will continue to maintain professional appearance and demeanor and expertly complete assigned tasks with focus on quality.
Overview
9
9
years of professional experience
Work History
Secretary/Receptionist Administrator
Timbuktu Seminary
02.2015 - 12.2015
- Managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Starbucks Barista Trainer
Starbucks
06.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Guided baristas and helped them find information pertaining to how to better understand and do their work on the iPad
- Helped resolve conflicts in a calm mature manner leading to a happy atmosphere and better teamwork
- Answered questions about store policies and addressed customer concerns.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated register for cash, and credit card transactions with excellent accuracy levels.
- Built great relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Inspected items for any damages and reported discrepancies to supervisor.
Warehouse Fulfillment Associate
Amazon
10.2020 - 12.2021
- Wrapped pallets in shrink wrap prior to loading.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Completed routine maintenance tasks on equipment to minimize downtime due to malfunctions or repairs needed.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
- Sorted over 2,000 products onto shelves according to type, weight, and size.
- Maintained clean and organized workspaces to uphold safety standards.
- Safely stacked items to maximize space within acceptable safety limits.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
- Performed frequent heavy lifting up to 180 pounds, climbing and working in hot, loud, confined spaces to achieve company goals.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Teacher
New Beginnings Learning Academy
01.2016 - 11.2017
- Developed strong relationships with students, colleague teachers, by maintaining open lines of communication and fostering a supportive learning environment.
- Assisted lead teachers with lesson plan creation and materials development .
- Worked cooperatively with other teachers and administrators, to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported students with physical, mental, and social developmental issues using games and activities.
- Incorporated multiple types of teaching strategies into classroom, including ASL
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Education
High School Diploma -
Penn Foster High School
Orlando, FL05.2016
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Arabic Fluency
- Fluent Bilingualism
- Fast Thinking
- Problem-solving abilities
- Critical Thinking
- Classroom Management
- Materials Preparation
- Small Group Supervision
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Team Leadership
- Order Taking
- Adaptive and creative
- Espresso machine operation
- Workload balancing
- Deadline Management
- Time tracking
- POS inventory system operation
Languages
Arabic
Native or Bilingual
Timeline
Starbucks Barista Trainer
Starbucks
06.2021 - Current
Warehouse Fulfillment Associate
Amazon
10.2020 - 12.2021
Teacher
New Beginnings Learning Academy
01.2016 - 11.2017
Secretary/Receptionist Administrator
Timbuktu Seminary
02.2015 - 12.2015
High School Diploma -
Penn Foster High School
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