Taubreenia Sutton
Cumberland,KY
Summary
At Lydia's House of Addiction Recovery Care Centers, I excelled as a Client Care Specialist, leveraging my expertise in CRM software and exceptional customer relations to enhance client satisfaction. Demonstrating strong problem-solving abilities and teamwork, I effectively managed clients, ensuring seamless service delivery and establishing trust through transparent communication. My proactive approach significantly contributed to maintaining positive client relationships.
Client Care Specialist who is successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
2
2
years of professional experience
Work History
Client Care Specialist
Lydia's House of Addiction Recovery Care Centers
06.2022 - Current
- Interacted with team members across departments to research and resolve customer issues.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
- Conducted case management activities and services with multidisciplinary team.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Proactively addressed potential client concerns, preventing escalated issues and maintaining a positive relationship.
- Utilized CRM software effectively for tracking client interactions and managing follow-ups on outstanding issues.
- Organized client files meticulously, ensuring easy access to important information for efficient problem solving.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Collaborated closely with team members to ensure seamless delivery of client services.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- CPR Certified
- Trained in De-escalation
Education
Associate of Arts - Social Work
Southeast Kentucky Community & Technical College
Cumberland, KY05-2026
Skills
- Customer Relations
- Document analysis
- Document Review
- Application processing
- Proficient in [Software]
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and Flexibility
- Attention to Detail
- Behavioral assessment
- Active Listening
- Client Advocacy
- Reliability
- Behavior Modification
- Conflict Resolution
Timeline
Client Care Specialist
Lydia's House of Addiction Recovery Care Centers
06.2022 - Current
Associate of Arts - Social Work
Southeast Kentucky Community & Technical College
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