Taucora Ivey
Lakeland,FL
Summary
I am committed to enhancing the healthcare experience as a Patient Access Representative. My focus includes efficient patient registration, appointment scheduling, check-in/check-out, payment collection, and addressing inquiries with empathy and respect. I prioritize accuracy and efficiency in all administrative tasks.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Kelly Services
10.2022 - 11.2023
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Patient Care Assistant
Central Tampa Assisted Living Facility
07.2020 - 09.2022
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
Customer Service Representative
GC Services
05.2012 - 12.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Medication Technication
Elite Medical Academy
Largo, FL12.2023
CPR/AED
National Health & Safety Association
Online Certification04.2023
Nursing
Certified Nursing Assistant Training Institute
Lakeland, FL04.2022
High School Diploma -
Kathleen Senior High School
Lakeland, FL05.2012
Skills
- Microsoft Office
- Customer Relationship Management
- HIPPA Complaince
- Verbal and Written Communication
Timeline
Substitute Teacher
Kelly Services
10.2022 - 11.2023
Patient Care Assistant
Central Tampa Assisted Living Facility
07.2020 - 09.2022
Customer Service Representative
GC Services
05.2012 - 12.2017
Medication Technication
Elite Medical Academy
CPR/AED
National Health & Safety Association
Nursing
Certified Nursing Assistant Training Institute
High School Diploma -
Kathleen Senior High School
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