Taufit Hernandez
Burlington,NC
Summary
Proven Electrician and Customer Service Specialist, adept in electrical installations and repairs, with a strong customer focus honed at Startek. Skilled in troubleshooting complex control systems and ensuring quality assurance, leading to increased customer loyalty and operational efficiency. Excels in staff management and is exceptionally detail-oriented, driving significant improvements in service delivery. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Electrician
Stevenson Electric
04.2022 - Current
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Customer Service Representative
Startek
01.2019 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Highschool - Accounting
Hugh M Cummings High School
Burlington, NC08.2018
Skills
- Wiring installation
- Electrical Repairs
- Electrical Installation
- Electrical Troubleshooting
- Quality Assurance
- Strong customer focus
- Staff Management
- Exceptionally detail-oriented
- Troubleshooting complex control systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Electrician
Stevenson Electric
04.2022 - Current
Customer Service Representative
Startek
01.2019 - 03.2022
Highschool - Accounting
Hugh M Cummings High School
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