Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tauheedah Cunningham

Chicago,IL

Summary

Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in Management and Patient Care. Bringing successful career history comprising more than 20 years. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in Patient Care. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient Pharmacy. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreen's Pharmacy
03.2022 - Current
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Supervised team of 8 technician and helped to resolve issues arising during shifts.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with store manager to maintain daily operations.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Certified Pharmacy Technician (Senior Tech)

Walgreen's Pharmacy
05.2003 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured and compounded medications following standard procedures.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume pharmacy environment.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Certificate - Licensed Practical Nurse

Verve College
2625 Butterfield Rd
01.2022

Skills

  • Medicare and Medicaid Processes
  • Team Meeting Participation
  • Special Instructions
  • Quality Assurance
  • Establish Policies
  • Compliance Advisory
  • Staff Management
  • Workflow Schedules
  • Problem Identification
  • Policy Enforcement
  • Direct Patient Care

Certification

Certified Pharmacy Technician(CPhT)


Immunization Administration


Licensed Practical Nurse


CNA


CPR




Timeline

Pharmacy Operations Manager

Walgreen's Pharmacy
03.2022 - Current

Certified Pharmacy Technician (Senior Tech)

Walgreen's Pharmacy
05.2003 - Current

Certificate - Licensed Practical Nurse

Verve College
Tauheedah Cunningham