Tauketula Drakes
Greenville,MS
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
High School Lab Assistant
Westernline School District
08.2022 - Current
- Manage study hall
- Assist teachers with achieving objectives by working with individual students or small groups
- Assist middle college students with the navigation of coursework
- Operate and care for equipment used for instructional purposes
- Keep classroom displays up to date
- Monitor state tests and benchmark assessments
Child Support Specialist
Young Williams (MDHS)
11.2021 - 08.2022
- Responsible for initiating intake, establishment, enforcement and interstate actions for establishment of paternity, support order, and collection of current a delinquent child support
- Perform telephone and in person interviews
Call Center Representative
Young Williams (MDHS)
10.2020 - 11.2021
- Provided customer service to both internal and external customers
- Professionally answered calls and ensured customers received accurate information regarding child support cases promptly
Day Care Assistant
Redbud’s Little Learners
11.2016 - 05.2019
- Greeted parents and children each morning
- Assisted in hand washing and breakfast
- Assisted with daily learning activities
- Afterschool pick up and drop off
Sales Associate
Payless Shoesource
01.2015 - 11.2016
- Worked as team lead and ensured customer satisfaction
- Greeted customers in friendly manner
- Communicated with customers over the phone
- Processed customer transactions, returns, and exchanges
- Monitored inventory, restocked, and organized
- Routine cleaning
Receptionist
North Haven Hospice
- Answered incoming calls, directed visitors, and took messages
- Made calls to various doctor offices for clients
- Helped with questions and complaints
- Faxed, copied, and scanned
- Managed up to date record on clients
Education
BA - Human Resource Management
Strayer University
09-2024
AA -
MS Delta Community College
05.2013
High School -
Simmons High School
05.2010
Skills
- Communication
- Dependable
- Responsible
- Computer Skills
- Creativity
- Problem-solving
- Time Management
- Customer Service Skills
- Attentive to quality and detail
- Teamwork Skills
Awards
- President’s List - Strayer University
- Smooth Criminal Award - Riverside High School
- Top Call Center Representative
Accomplishments
- President's List each term at Strayer University
- Nominated for The Society for Collegiate Leadership & Achievement (SCLA)
- Nominated for Phi Theta Kappa Honor Society
- Awarded Employee of the Month
Timeline
High School Lab Assistant
Westernline School District
08.2022 - Current
Child Support Specialist
Young Williams (MDHS)
11.2021 - 08.2022
Call Center Representative
Young Williams (MDHS)
10.2020 - 11.2021
Day Care Assistant
Redbud’s Little Learners
11.2016 - 05.2019
Sales Associate
Payless Shoesource
01.2015 - 11.2016
Receptionist
North Haven Hospice
BA - Human Resource Management
Strayer University
AA -
MS Delta Community College
High School -
Simmons High School
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