Taulanda Mckinzie
Macon,GA
Summary
Dynamic professional with a proven track record at Access Point Healthcare, enhancing customer service and operational efficiency. Excelled in patient confidentiality and HIPAA compliance, boosting satisfaction scores by 12%. Skilled in data entry and problem-solving, adept at multitasking and maintaining high standards in fast-paced environments. Achieved a 90% customer retention rate through exceptional communication and service excellence.
Overview
18
18
years of professional experience
Work History
Healthcare Customer Service Representative
Access Point Healthcare
03.2023 - Current
- Facilitating triage calls by paging on-call physicians, hospitalists, nurses & pharmacists, collaborating with case managers to coordinate patient ER admissions, transfers, discharge planning & home health care. Data entry concerning patient authorizations, referral status, eligibility & verification. Providing patient details, updates & directions for medical offices. Advocating concerns for urgent patient prescriptions during business & after hours. Relaying information for behavioral health & crisis services to patients & family. Maintaining communication with insurance & medical suppliers, live call transferring, high attention to detail
Remote Reservation Sales Agent
Baymont Inn, Red Roof Inn
04.2020 - 03.2023
- Fulfilled daily night auditor tasks, including cash handling, developing professional interactions with customers & interpreting their travel needs during their stay, business travel, group & company reservations
- 95-100% ADR for events, clerical tasks such as scanning, copying & filing paperwork, making complex decisions for travel arrangement accommodations, utilizing accounting and reports operating systems, performing daily system backups, online loss prevention, risk management and safety compliance, security operations
- Provided high-quality customer service and retained guest business.
Logistics Coordinator
U.S. Logistics of Lawrenceville, Inc
01.2017 - 04.2020
- Spearheaded a high-profile logistics company by increasing satisfaction scores by 12%
- Analyzed and implemented daily, weekly, quarterly and annual responsibilities included overseeing accounts payable/receivable, faxing/scanning, submitting excise, IFTA & Annual Business Tax Filings, Bookkeeping, bank deposits, Invoicing & processing payments with Transflo & merchant systems, Data Entry, Microsoft Excel, Word, 45 WPM typing, 10-key 5400 Transferal Velocity
Territory Development Compliance Specialist
Landmark Dividend
08.2015 - 01.2017
- Analyzed accounts for compliance issues with policies, be sure to provide seller education concerning assets and contract negotiation, implemented strategies to improve sales-team performance in lease acquisitions by appointment scheduling at a 5% increase, 100 outbound follow-up calls daily to schedule VP appointments, data entry, communicate concerns for all VPA Account Manager follow-ups calls and maintaining VP book of business, lead calling, virtual, Remote work for high-end assets in a team-oriented environment.
Customer Support Specialist
Nexxlinx for Time Warner Cable
01.2012 - 07.2015
- Troubleshooting hardware & software, utilize software applications & knowledge bank to complete ongoing tasks, verify customer accounts, keep customers at 90% retention rate, research, escalate & resolving technical issues for customers remotely, assisting with account issues & resolving client inquiries, sales, switchboard, customer service.
Assistant Manager
YUM! Brands, Inc.
11.2006 - 12.2011
- Assisted sales management team by increasing sales revenue to 1.5 million annually, daily operations included training, inventory management, labor and scheduling, safe reconciliation, bank deposits, maintaining product quality and customer service standards.
Education
Master's Degree - Real Estate
Atlanta Training Campus
Atlanta, GA05-2021
Skills
- Faxing
- Scanning
- Filing
- 10 Key Data Entry
- Typing 50 wpm
- Communication
- Patient identity verification
- Patient confidentiality
- HIPAA Compliance
- Multitasking Abilities
- Problem-solving
- Customer service excellence
- Record-keeping
- Data entry proficiency
References
References available upon request.
Timeline
Healthcare Customer Service Representative
Access Point Healthcare
03.2023 - Current
Remote Reservation Sales Agent
Baymont Inn, Red Roof Inn
04.2020 - 03.2023
Logistics Coordinator
U.S. Logistics of Lawrenceville, Inc
01.2017 - 04.2020
Territory Development Compliance Specialist
Landmark Dividend
08.2015 - 01.2017
Customer Support Specialist
Nexxlinx for Time Warner Cable
01.2012 - 07.2015
Assistant Manager
YUM! Brands, Inc.
11.2006 - 12.2011
Master's Degree - Real Estate
Atlanta Training Campus
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