Tauni Martin
Hampton,IA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
2
2
years of professional experience
Work History
Cashier/Crew Member
Hardee's
05.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Handled cash, credit, and debit transactions accurately while balancing registers at shift end.
- Collaborated with team members to optimize service speed during peak hours.
- Implemented upselling techniques that contributed to increased sales revenue during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Wait Staff Member
Willie's Sports Bar And Grill
03.2025 - 05.2025
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Assisted in maintaining cleanliness and organization of dining areas and bar stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Executed efficient order-taking and processing using point-of-sale systems.
- Facilitated smooth communication between front-of-house and back-of-house teams.
- Contributed to team efforts that enhanced overall customer satisfaction ratings.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate of Arts - Psychology
North Iowa Area Community College
Mason City, IA05-2005
Skills
- Customer transaction processing
- Point-of-sale operation
- Cash handling accuracy
- Sales upselling techniques
- Team collaboration skills
- Flexible scheduling availability
- Problem resolution strategies
- Work ethic and integrity
- Time management skills
- Customer service
- Reliability and punctuality
- Professionalism and courtesy
- Complex Problem-solving
- Guest inquiries
- Attention to detail
- Inventory management
- Order packaging
- Daily reporting
Languages
Spanish
Native or Bilingual
Timeline
Wait Staff Member
Willie's Sports Bar And Grill
03.2025 - 05.2025
Cashier/Crew Member
Hardee's
05.2024 - Current
Associate of Arts - Psychology
North Iowa Area Community College