Summary
Overview
Work History
Education
Skills
Timeline
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Taunya Hammonds

Helenville

Summary

My desire is to use my claims and customer ,service and banking experience to further my AAA Career. I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Claims Customer Service Representative

AAA Michigan
09.2021 - Current
  • Advise new customer service representatives on best practices, policies and procedures.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Advised customers on required information for claim submission and then complete claim filing process.
  • Documented claims customer interactions and transactions for accurate, up-to-date records.
  • Modified, updated and processed existing claims.
  • Developed in-depth understanding of insurance policies and procedures.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Negotiated claim settlements with claimants with some home claims.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Generated, posted and attached information to claim files.

Administrative Assistant, Accounting

OSI Industries
03.2019 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed strategies to streamline and improve office procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Member Solutions Specialist

Fort Community Credit Union
08.2015 - 03.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures, including financial counseling to increase creditbility.
  • Managed personnel regarding company operations, policies and procedures.

Education

Bachelor of Arts - Christian Studies

Grand Canyon University
Phoenix, AZ
05.2015

Skills

  • Strong critical thinking attributes and solid decision-making
  • Skilled in Microsoft Office, CPS, FACTS, Florida-SPI and WINNS
  • Negotiate minor home claim settlements and issue payment
  • Policy analysis, verification and coverage determination
  • Acute attention to detail
  • Keen mathematical skills
  • Savvy financial transactions

Timeline

Claims Customer Service Representative

AAA Michigan
09.2021 - Current

Administrative Assistant, Accounting

OSI Industries
03.2019 - 09.2021

Member Solutions Specialist

Fort Community Credit Union
08.2015 - 03.2019

Bachelor of Arts - Christian Studies

Grand Canyon University

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Taunya Hammonds