TAUNYA RAWLS
Business Analyst/Project Analyst
Cypress,TX
Summary
- Accomplished Customer Service Consultant with recognized strengths in account maintenance, problem-solving, and trouble-shooting.
- Experienced Business Analyst delivering solutions to meet constant changes of organizational demands.
- Self-disciplined and goal-oriented individual who can successfully complete tasks quickly independently or in a team environment.
- Communicates effectively with internal and external customers (verbally & written).
- Organized and dependable successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Counseling Assistant
Houston Christian High School
Houston , TX
09.2021 - Current
- Maintain up-to-date information on Counseling and Guidance webpage
- Assist with updating student schedules, balancing classes, running/creating reports and master schedule support with Blackbaud system (over 450 students)
- Improved current report(s) and create custom report(s) to support daily tasks for Counseling team
- Create and publish weekly newsletter to community (over 1000 people)
- Plan and coordinate College Fair Day for 100 Colleges
- Maintain digital bulletin boards in Counseling Office and all over campus (total of 4 screens/boards)
- Coordinate over 50 college admission representative visits to campus per semester
- Maintain system planned grade-specific events for parents to address specific needs of academic year
- Prepare and send bulk emails and mail-outs (over 450 households)
- Perform administrative duties and manage logistics as needed
- Serve as initial contact person for students and/or parents who want to see Counselor
- Attend trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals
Credentialing Manager
Cypress Express, LLC
Houston , TX
02.2019 - 03.2020
- Pre-Screen/Interview Drivers (20 drivers per month)
- Supervised and performed human resource management functions for 30 drivers
- Managed 5- 10 new drivers per month and existing drivers through Credentialing process
- Monitored Online ‘To Do' List for managing agency for 30 drivers and 30 vehicles
- Confirmed vehicles were in compliance (30 vehicles)
- Confirmed drivers were in compliance (30 drivers)
- Orientated new drivers (1-2 times per week)
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Identified and communicated drivers who were approaching non-compliance
- Evaluated employee performance and conveyed constructive feedback to improve skills
Customer Order
Baker Hughes
Houston , TX
02.2012 - 10.2017
- Point of contact between manufacturing and global districts
- Reviewed and clarified client requirements
- Regularly managed 10-15 high volume district orders from end-to-end (from order creation to shipment of goods) $300,000 - $500,000 per order
- Converted purchase requisitions and regional direct-customer POs to Sales Orders
- Managed orders through Front-End material creation process
- Worked with shipping and 3rd party craters to compliantly ship international goods
- Provided continuous order updates
- Trouble-shoot all issues related to entering order and moving order(s) through manufacturing
- Managed communication with schedulers, buyers, planners, engineering, quality, assembly, machining, third party and all other parties involved to manufacture and deploy material
- Processed export orders with logistics
- Established effective working relationships with internal employees, vendors, shipping company contacts and customers
- Positively engaged with customers to understand needs and responded appropriately to questions
- Cultivated and strengthened account relationships to achieve and exceed company targets
Business Intelligence Analyst
American Express Global Information Systems
Houston , TX
09.2005 - 12.2008
- Simultaneously managed multiple projects from end-to-end (including product development and testing)
- Gathered/Interpreted requirements via meetings and documentation; necessary to drive report development approach
- Produced specifications for product enhancements
- Created and maintained project plans, training materials, status reports, marketing material, client documentation
- Managed User Acceptance Testing (UAT) process upon product development completion
- Trained internal teams on launching/re-launching post travel products
- Monitored and drove resolutions of issues blocking successful deployment of post travel resolutions
- Ensured product was delivering value via update calls and presentations to client
- Provided third level support as needed during day-to-day role
- Facilitated staff meetings and trained new employees and provided trainings to existing employees
Education
BBA - Administrative Information Systems
Prairie View A&M University
Prairie View, TX08.1995
Skills
- Business process improvement
- Requirements gathering
- Data gathering and analysis
- End-to-end project management
- Business Communication
- Organization & Time Management
- Change Management & Collaboration
- Efficient in Microsoft (Excel, Project Plan, Power Point, Visio) and Google Suite
Accomplishments
- Manufacturing Excellence Award (Baker Hughes)
- Energize/Applause Award: (2 time recipient-Baker Hughes)
- Energize Performance Award: (3 time recipient-Baker Hughes)
- Certified Six Sigma Blackbelt (American Express)
- Chairman's Award for Quality (American Express)
Timeline
Counseling Assistant
Houston Christian High School
09.2021 - Current
Credentialing Manager
Cypress Express, LLC
02.2019 - 03.2020
Customer Order
Baker Hughes
02.2012 - 10.2017
Business Intelligence Analyst
American Express Global Information Systems
09.2005 - 12.2008
BBA - Administrative Information Systems
Prairie View A&M University
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