Taunya Torres
Bellport,NY
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
10
10
years of professional experience
Work History
Patient Support Representative
Community Counseling Services
05.2022 - Current
- Assisted with transfers and ambulation of patients using appropriate techniques
- Assessed patients' needs regularly throughout shift to address changes in condition or requests for assistance
- Researched and replied to insurance, patient and internal customer inquiries
- Reviewed claim denials and payer requirements for corrective action
- Investigated and resolved denials and rejections within standard billing cycle timeframe.
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
- Stayed current with changes in healthcare legislation and regulations affecting HIPAA compliance by attending industry conferences.
Global Executive Director Assistant
ADI/ Honeywell
07.2015 - 09.2020
- Manage Expenses and Travel
- Litigation, Collections, Write off's and Bankruptcy's
- Maintain records including employee attendance & monitoring employee calls
- Manage heavy communications for the Director and Calendar scheduling
- Proofread documents for accuracy before distribution or submission to external sources
- Safeguarded company data by managing sensitive information in alignment with data security and document handling protocols.
Credit Associate
ADI/ Honeywell
02.2014 - 07.2015
- Responsible for answering and sorting phone calls
- Filing, scanning, and storing customer documents
- Assisting new customers with processing credit lines
- Entering applications and data sheets into system
- Resolved complaints, verified transactions and maximized satisfaction through successful customer consultations
- Analyzed financial statements to assess creditworthiness of potential clients.
- Delivered diverse departmental administrative support to personnel.
- Complied with internal controls and government regulations.
Education
H.S. Diploma -
Patchogue-Medford High School
Medford, NY01.2004
Skills
- Customer service (10 years)
- Fast learner
- Microsoft Excel
- HIPAA Compliance
- Client confidentiality
- Data Analysis
- Complaint Handling
- Call center experience
Timeline
Patient Support Representative
Community Counseling Services
05.2022 - Current
Global Executive Director Assistant
ADI/ Honeywell
07.2015 - 09.2020
Credit Associate
ADI/ Honeywell
02.2014 - 07.2015
H.S. Diploma -
Patchogue-Medford High School
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