Taunya Worley
Independence,MO
Summary
Organized and detail-oriented professional with experience in office administration, scheduling, bookkeeping, customer service, and records management. Skilled at managing calendars and appointments, preparing and maintaining documents, handling confidential information, tracking expenses, and coordinating daily office operations. Strong ability to prioritize competing deadlines, maintain accurate records, and provide professional and responsive client service. Brings experience in healthcare front-office operations, business ownership, financial recordkeeping, and administrative support.
Overview
27
27
years of professional experience
Work History
Dental Assistant
Pleasant Dental Care LLC.
Kansas City, Missouri
09.2025 - Current
- Assist dentists during procedures by preparing instruments and materials.
- Manage patient records and ensure accurate documentation in the system.
- Schedule appointments and coordinate patient flow efficiently.
- Verify insurance eligibility and assist patients with insurance-related questions.
- Coordinate communication between providers, patients, and insurance companies.
Owner| Professional Cleaner
Fresh Start Cleaning
Independence, MO
04.2016 - Current
- Own and operate a successful small business serving residential clients.
- Manage all bookkeeping, payment collection, expense tracking, and financial reporting.
- Reconcile payments and maintain accurate financial documentation.
- Schedule appointments, maintain client records, and coordinate daily operations.
- Utilize Microsoft Excel, Word, and Outlook for business management.
Warehouse Associate| Dispatcher| Driver
Chifton Enterprises
Kansas City, Missouri
01.2014 - 04.2016
- Coordinated daily dispatch schedules and maintained accurate documentation.
- Communicated effectively with customers, drivers, and management.
- Solved scheduling and logistical issues while meeting deadlines.
- Managed multiple assignments in a fast-paced environment.
- Entered data and managed records with a high level of accuracy.
Office Assistant| Bookkeeper
Five Star Construction LLC.
Independence, MO
05.2013 - 02.2014
- Processed payroll for employees, ensuring accurate timekeeping, wage calculations, and timely payroll distribution.
- Performed daily bookkeeping and maintained financial records.
- Processed invoices and tracked company expenses.
- Managed filing systems and office records.
- Assisted in daily office operations to maintain a productive work environment. and administrative functions.
- Scheduled appointments and answered incoming calls.
Patient Representative| Remote
Avadyne Health
Olathe, Kansas
02.2011 - 01.2013
- Managed high volume of inbound calls, consistently meeting quality and productivity standards to ensure patient satisfaction.
- Provided professional and compassionate customer service to patients via phone and electronic communication.
- Assisted patients with questions regarding billing and insurance.
- Educated patients on billing processes and payment options to enhance understanding and reduce inquiries.
- Collected patient payments and reconciled accounts receivable.
- Maintained strict HIPAA compliance and protected confidential patient information to uphold trust and security.
Dental Assistant| Front Office
Moreno Family Dentistry
Kansas City, Kansas
01.2008 - 01.2010
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Supported dentists during examinations and assisted with dental procedures.
- Managed patient records and coordinated appointment scheduling to ensure seamless patient flow for dental procedures.
- Explained dental services and payment plans, empowering patients to make informed decisions regarding their oral health.
- Verified insurance information and supported administrative tasks, enhancing overall office efficiency.
Team Lead
Sonic Drive In
Sugar Creek, MO
07.1999 - 10.2007
- Supervised daily operations and coordinated team activities to ensure smooth workflow in a fast-paced environment.
- Trained new employees on customer service standards and food safety protocols to enhance team readiness.
- Managed cash handling and end-of-day balancing.
- Assisted management with inventory management and operational reporting to support decision-making.
Teller
U.S. Bank
Independence, MO
07.2002 - 04.2003
- Processed deposits, withdrawals, loan payments, and financial transactions, ensuring accuracy and customer satisfaction.
- Cross-sold banking products and services, contributing to branch revenue growth.
- Resolved customer account questions, enhancing customer trust and loyalty.
- Balanced cash drawer at branch end-of-day to ensure accuracy
- Maintained strict confidentiality and compliance with banking regulations.
Education
Blue River Community College
Skills
- Document & File Management
- Scheduling & Deadline Management
- Confidentiality & Attention to Detail
- Billing & Administrative Support
- Multitasking & Prioritization
- Data Entry & Recordkeeping
Timeline
Dental Assistant
Pleasant Dental Care LLC.
09.2025 - Current
Owner| Professional Cleaner
Fresh Start Cleaning
04.2016 - Current
Warehouse Associate| Dispatcher| Driver
Chifton Enterprises
01.2014 - 04.2016
Office Assistant| Bookkeeper
Five Star Construction LLC.
05.2013 - 02.2014
Patient Representative| Remote
Avadyne Health
02.2011 - 01.2013
Dental Assistant| Front Office
Moreno Family Dentistry
01.2008 - 01.2010
Teller
U.S. Bank
07.2002 - 04.2003
Team Lead
Sonic Drive In
07.1999 - 10.2007
Blue River Community College