Summary
Overview
Work History
Education
Skills
Timeline
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Taura High

Tampa,Florida

Summary

Customer-oriented Bartender/ Server offering 15-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

20
20
years of professional experience

Work History

Bartender/ Server

Toms Tavern
10.2022 - 01.2024
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Bartender/ Server

Gino’s
01.2018 - 10.2022
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Village Inn
01.2012 - 02.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Columbia Restaurant
01.2010 - 11.2011
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bartender/Server

Gallery Bistro
11.2008 - 03.2010
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Server

Le Peep
02.2004 - 11.2008
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bartender/ Server

Dukes Steakhouse
07.2006 - 08.2008
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Science - Psychology

Bellevue University
Bellevue, NE
12.2025

High School
Castle Rock, Colorado
08.2007

Skills

  • Liquor, Beer, and Wine Knowledge
  • Service-Oriented Mindset,
  • Customer Service
  • Engaging Personality
  • Cash Register Operation
  • Upselling Techniques
  • Strong Multitasking
  • Time Management Abilities
  • Staff Training
  • Problem-Solving Abilities
  • Professional Demeanor

Timeline

Bartender/ Server

Toms Tavern
10.2022 - 01.2024

Bartender/ Server

Gino’s
01.2018 - 10.2022

Server

Village Inn
01.2012 - 02.2018

Server

Columbia Restaurant
01.2010 - 11.2011

Bartender/Server

Gallery Bistro
11.2008 - 03.2010

Bartender/ Server

Dukes Steakhouse
07.2006 - 08.2008

Server

Le Peep
02.2004 - 11.2008

Bachelor of Science - Psychology

Bellevue University

High School

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Taura High