Taurean Collier
Piqua,OH
Summary
Certified flight attendant with over 10 years of experience in customer service excellence, complemented by a diverse professional background spanning aviation, banking, manufacturing, and delivery services. Skilled in hiring, training, and team collaboration, with a strong focus on meeting task-based challenges and delivering results. Known for attention to detail, reliability, and exceptional communication skills. A proactive team player with excellent time management abilities, committed to ensuring efficiency and a positive customer experience in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Psa Airlines
04.2024 - Current
- Provided exemplary onboard service to passengers across all service classes, including First Class, Main Cabin Extra, and Main Cabin, ensuring a high standard of poise, professionalism, and exceptional customer care.
- Maintained a safe cabin environment by conducting detailed pre-flight safety checks and adhering to FAA regulations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Provided assistance to passengers with language barriers, disabilities, and other special needs, ensuring a comfortable and accessible travel experience.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Customer Service Representative
Synchrony Bank
06.2021 - 12.2023
- Effective Communication: Proficiently bridged communication gaps between customers and service team members, ensuring a cohesive and satisfying experience for clients
- Resolution Expertise: Successfully resolved complex customer inquiries, showcasing problem-solving skills and attention to detail
- Record Keeping: Maintained accurate and efficient bank records through meticulous adherence to policies and procedures
- Client Portfolio Management: Managed incoming calls for the Qurate portfolio, encompassing renowned brands such as HSN, QVC, Sam's Club, and TJX clients
- Billing Dispute Management: Demonstrated proficiency in filing disputes for billing discrepancies, skillfully navigating through potential challenges
- Fee Management: Applied discretion in waiving fees when appropriate, further enhancing customer satisfaction
- Credit and Loan Processing: Managed an extensive workload by processing 35+ credit card applications and payments daily, along with inquiries for additional credit and loans
- Credit Reporting: Instrumental in rehabilitating customer accounts to ensure accurate and timely reporting to credit bureaus
Hiring Manager | HR
R&L Hero Delivery (Amazon Contractor)
02.2020 - 06.2021
- Relationship Building: Successfully cultivated and sustained relationships with 20-60 candidates daily, fostering a positive and engaging candidate experience
- Strategic Advertising: Crafted and disseminated 3-5 advertisements weekly, resulting in a substantial applicant pool ranging from 200 to 2,000 candidates
- Efficient Onboarding: Conducted new hire orientations and trainings, effectively communicating company values, expectations, and performance standards for new drivers
- Process Management: Streamlined candidate tracking and drug screening procedures, ensuring an organized and compliant recruitment process
- Data Management: Maintained accurate records by inputting candidate data, updating spreadsheets, and overseeing background screenings and timesheet input
- Audit Oversight: Meticulously audited personnel files, dispatchers, and vehicles, ensuring adherence to company standards and regulations
Observation Specialist
PolySource Inc
07.2018 - 01.2020
- Meticulous Reporting: Recorded and reported job-related activities, findings, and decisions, playing a crucial role in maintaining quality control.
- Issue Resolution: Identified operational and performance concerns and collaborated with management to implement effective resolutions.
- Quality Assurance: Utilized expertise in inspection to ensure the production of high- quality parts and products.
- Training Leadership: Trained newly hired talent, enabling them to assume key roles and optimize productivity within the organization.
Customer Service Representative
Envoy Air (American Airlines Group)
06.2016 - 07.2018
- Meticulous Reporting: Recorded and reported job-related activities, findings, and decisions, playing a crucial role in maintaining quality control
- Issue Resolution: Identified operational and performance concerns and collaborated with management to implement effective resolutions
- Quality Assurance: Utilized expertise in inspection to ensure the production of high-quality parts and products
- Training Leadership: Trained newly hired talent, enabling them to assume key roles and optimize productivity within the organization
- Operational Coordination: Managed flight arrivals and departures, cargo handling, ground crews, aircraft boarding, and disembarkation, ensuring smooth operations
- Ticketing Expertise: Proficiently handled ticket preparation, sales, and changes, along with traveler identification, boarding passes, and baggage assistance
- Customer Engagement: Greeted and assisted 100+ daily customers, identifying needs and providing effective solutions to enhance their travel experience
- Problem Solving: Demonstrated the ability to handle complex situations by utilizing cross-training across all operations
- Adaptability: Thrived in a dynamic and fast-paced aviation environment, showcasing flexibility and agility in meeting evolving customer needs
Education
Associate's degree - Business Marketing
Edison State Community College
Piqua, OH06.2024
High School Diploma -
Piqua High School
Piqua, OH06.2016
Skills
- Safety and Emergency Protocols
- Customer Service Excellence
- First Aid & Medical Assistance (Certified CPR)
- Multitasking and Time Management
- Conflict Resolution
- Strong Team Collaboration
- Adaptability and Problem Solving
- Cultural Sensitivity and Communication
- Attention to Detail
Certification
CPR
Timeline
Flight Attendant
Psa Airlines
04.2024 - Current
Customer Service Representative
Synchrony Bank
06.2021 - 12.2023
Hiring Manager | HR
R&L Hero Delivery (Amazon Contractor)
02.2020 - 06.2021
Observation Specialist
PolySource Inc
07.2018 - 01.2020
Customer Service Representative
Envoy Air (American Airlines Group)
06.2016 - 07.2018
Associate's degree - Business Marketing
Edison State Community College
High School Diploma -
Piqua High School
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